Ecommerce Assistant

This role is responsible for supporting daily e-commerce fulfilment and operations, including order processing, product listing management, stock receiving and inventory control, and fulfilment coordination, to ensure accurate order fulfilment, stock availability, and smooth e-commerce operations.

Key Responsibilities:

1. E-Commerce Order Fulfilment

• Process and fulfil e-commerce orders accurately and within required service standards and cut-off times.
• Perform order picking, packing and preparation for delivery or collection.
• Monitor order status and follow up on fulfilment issues, including stock shortages, incorrect items, damaged goods, failed deliveries and other order discrepancies.

2. Product Listing & Marketplace Support

• Manage and maintain product listings across various e-commerce platforms, ensuring accurate product information, pricing, SKU and stock availability.
• Support marketplace and e-commerce promotional activities by ensuring product availability, stock allocation and fulfilment readiness during campaign periods.

3. Inventory & Stock Management

• Perform stock receiving & putaway activities, including verification of incoming and outgoing goods against relevant documents, checking product quantity, condition and expiry dates, and updating inventory records in the system.
• Conduct monthly stock expiry checks to ensure proper stock rotation, inventory quality and compliance.
• Maintain accurate inventory records and assist with regular stock counts and reconciliation between physical stock and system inventory.
• Identify and report stock discrepancies, damaged products, expired/near-expiry items and other inventory-related issues to the relevant supervisor.

4. Stock Requisition & Coordination

• Coordinate stock requisitions from the warehouse and suppliers to support daily e-commerce operations.
• Monitor stock availability and coordinate replenishment to ensure sufficient inventory for order fulfilment.

5. Documentation, Compliance & Other

• Maintain proper documentation and filing of fulfilment, receiving, stock movement, return and inventory-related records for operational tracking and audit purposes.
• Ensure all fulfilment activities comply with company SOPs, marketplace requirements and relevant product handling guidelines.
• Perform any other duties and responsibilities assigned by Management from time to time.

Job Requirements:

• Minimum SPM, Diploma, or equivalent.
• Fresh graduates are welcome to apply.
• Basic computer and laptop skills.
• Strong organizational and time management skills.
• Good attention to detail with the ability to manage multiple tasks effectively.
• Ability to work independently and collaboratively in a team environment.
• Willing to work on Saturdays on a rotational basis.

If you are interested in exploring opportunities in other areas, please apply through https://sunwaymulticare.com.my/pages/career. We will review your application and contact you soon!