Ecommerce Assistant Manager

We are looking for an experienced Support Manager – E-commerce to support and manage the company’s online business across multiple digital channels including the company website, LINE Official Account, and social commerce platforms. The role focuses on driving online sales, managing CRM activities, and coordinating with internal teams to ensure smooth e-commerce operations and customer experience.

Key Responsibilities

E-commerce Channel Management

• Manage and maintain the company’s e-commerce website, ensuring product listings, pricing, and promotions are updated.
• Oversee social commerce platforms such as Facebook Shop, and other online channels.
• Ensure product availability and consistency across all online platforms.

Campaign & Promotion

• Coordinate with marketing teams and Design team to execute New Product Launched plan, online campaigns, promotions, and seasonal sales events.
• Support promotional mechanics such as vouchers, bundles, and online marketing activities.

E-commerce Operations

• Coordinate with warehouse, logistics, and customer service teams to ensure smooth order fulfillment.
• Monitor order processing, returns, and customer inquiries related to online sales.
• Performance Monitoring, Track and analyze key performance metrics such as sales, traffic, and conversion rate.
• Prepare reports and provide recommendations to improve e-commerce performance.
• Other Responsibilities Support other e-commerce related projects and initiatives as assigned.
• Stay updated with industry trends, e-commerce tools, and new digital commerce opportunities.

CRM & Customer Engagement

• Manage LINE Official Account and support CRM campaigns to increase customer engagement and retention.
• Plan and execute customer communication activities such as promotions, broadcasts, and campaigns.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, E-commerce, or related field.
• 3–5 years of experience in E-commerce, Digital Marketing, or Online Sales.
• Experience managing website platforms, CRM tools, and social commerce channels.
• Familiar with platforms such as TikTok, Shopee, Lazada, Shopify, Magento or similar systems.
• Strong analytical and coordination skills.
• Good communication and teamwork abilities.

Preferred Skills

• Experience in social commerce and live selling platforms
• Knowledge of CRM, digital marketing campaigns, and e-commerce analytics
• Ability to work in a fast-paced environment

Work Location: Head Office (Asoke) https://maps.app.goo.gl/KbVYmuuRNfYDu3En6

What We Offer

• Financial Benefits: Competitive Salary, Annual Bonus, and Provident Fund.

• Phone Allowance: 500 THB/Month

• Transportation Allowance: 1,100 THB/Month

• Exclusive Perks:50% Employee Discount on Ocean Glass products.

• Work-Life Balance

  • Work Days: Monday – Friday.
  • Flexible Working Hours: Choice of start time between 07:00 AM – 10:00 AM.
  • Annual Leave: Start from 7 – 17 days per year.