Ecommerce Assistant/Trainee

Ecommerce Assistant/Trainee

Location: Alconbury

We're looking for a commercially minded and detail-oriented Ecommerce Assistant/Trainee to join our growing Digital Marketing team.

This is an exciting opportunity to manage and optimise the online customer experience across our consumer ecommerce websites, including Marshalls Garden, Kent & Stowe and Peckish, alongside our B2B customer platform, Westland Live.

Working closely with Brand, Digital Marketing, Sales, and Customer Service teams, you will play a key role in delivering engaging customer journeys, launching new products, creating compelling promotions and using data-driven insights to maximise traffic, conversion and online sales.

If you're passionate about ecommerce, enjoy combining creativity with commercial thinking and love using data to improve performance, we'd love to hear from you.

The person

• Passionate about ecommerce and digital retail.
• Commercially aware and driven by results.
• Highly organised with excellent attention to detail.
• Proactive and confident managing multiple projects simultaneously.
• Curious, analytical and always looking for opportunities to improve performance.
• A collaborative team player who enjoys working across departments.
• Interested in gardening, outdoor living or consumer brands.

This role is office based in Alconbury and, due to the location, the successful candidate will need a full driving licence and access to a vehicle.

What you will do

• Manage and optimise ecommerce websites across multiple brands, ensuring products, categories and content are accurate, engaging and commercially effective.
• Support the delivery of seasonal campaigns, promotions and product launches across B2C and B2B channels.
• Create and maintain product content, imagery and merchandising to drive conversion and enhance the customer experience.
• Monitor website performance and trading activity, using data and insights to identify opportunities for growth and improvement.
• Support SEO, onsite search, cross-selling and upselling initiatives to maximise online performance.
• Coordinate digital assets and website content updates, working closely with Marketing, Brand and Sales teams.
• Assist with ecommerce platform development, testing new functionality and supporting continuous improvements.
• Manage the ecommerce trading calendar and contribute to regular performance reporting and analysis.

Why Join Westland?

• Join the UK's leading horticulture business.
• Work with some of the gardening industry's most recognised and trusted brands.
• Take ownership of multiple ecommerce websites with real commercial impact.
• Be part of a collaborative, creative and ambitious marketing team.
• Enjoy excellent career development opportunities within a fast-growing business.
• Competitive salary, company benefits and ongoing training and development.

Essential

• Minimum of two years' experience in an ecommerce merchandising, trading or
• Proven background in planning and delivering online campaigns and promotional activity.
• Proficient in writing compelling product copy and merchandising content that drives conversion.
• Demonstratable ability using ecommerce CMS platforms, ideally Shopify.
• Strong commercial awareness with an understanding of sales, margin and profitability.
• Good understanding of SEO principles and onsite optimisation.
• Experience using Google Analytics or similar reporting platforms.
• Excellent copywriting, organisational and communication skills.
• Strong attention to detail and a customer-first mindset.
• Creative flair with a good eye for visual merchandising.
• Experience using AI tools to support content creation and productivity.

Desirable

• Experience within gardening, horticulture, home and garden, lifestyle or FMCG brands.
• Experience working with B2B ecommerce platforms.
• Knowledge of customer journey optimisation and conversion rate optimisation (CRO).

If you are enthusiastic, creative and ready to take your first step into marketing, APPLY NOW!

Job Types: Full-time, Permanent, Apprenticeship

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private medical insurance

Work Location: In person