Ecommerce Associate Manager (US Business)

Make your next big career move by applying as KMC Solutions' next ECOMMERCE ASSOCIATE MANAGER!

The Ecommerce Associate Manager supports the operational and strategic management of specific retail accounts, focusing on order processing, inventory management, and product setup. This role requires a proactive approach to maintaining high performance and compliance with retailer standards and service level agreements.

On top of your salary, here are the exciting benefits you can look forward to:

This position offers a unique opportunity for career development in ecommerce and retail account management, providing hands-on experience with major retail platforms. It presents a chance to work in a dynamic, fast-paced environment that encourages personal growth and independence in managing business accounts.

The main responsibilities of a ECOMMERCE ASSOCIATE MANAGER include:

• Manage daily operations for assigned 1P and dropship retail accounts, ensuring efficient order processing and fulfillment.
• Monitor and ensure adherence to retailer requirements, including service level agreements, to maintain optimal account performance.
• Coordinate with internal teams such as Operations, Warehouse, and Inventory to address and resolve fulfillment issues and discrepancies.
• Oversee inventory levels and product information, ensuring accuracy and timely updates across platforms.
• Track and report on key performance indicators, including sales metrics, order volumes, and fulfillment rates, to identify trends and areas for improvement.
• Engage in cross-functional collaboration to optimize ecommerce operations and enhance overall service delivery.

To apply, you must be an expert on the following requirements:

• Strong organizational and multitasking abilities, with a keen attention to detail.
• Excellent analytical and problem-solving skills, with the capacity to interpret data and metrics relevant to account performance.
• Proficiency in managing product information systems and ecommerce platforms.
• Effective communication and interpersonal skills, capable of working collaboratively across diverse teams.
• Experience with order management systems and understanding of retail fulfillment processes.

It will also be favorable if you are knowledgeable in:

• Ability to innovate and suggest process improvements to enhance efficiency and accuracy.
• Experience with ERP systems or similar inventory management software is advantageous.
• Capability to take initiative and drive issues to resolution with minimal supervision.
• A background in ecommerce, retail, or a related field is preferred but not mandatory.