Ecommerce Coordinator

About the role

Our client is seeking a capable and detail driven Ecommerce Coordinator to support and optimise a digital and systems ecosystem across multiple platforms. This role is central to the day to day operation and continuous improvement of their ecommerce channel, marketing automation tools and workflow systems.

Reporting to the Head of Ecommerce and Systems, you will work across Shopify, Monday.com and Klaviyo , collaborating closely with Sales, Customer Service, Production and external partners to ensure campaigns, inventory, orders and customer communications are accurately set up, well managed and continuously improved.

This full time on site role offers hands on exposure to ecommerce operations, system integrations and process optimisation in a fast paced retail and made to order environment.

________________________________________

Key responsibilities

Ecommerce & Website Management

• Manage and maintain ecommerce platforms (primarily Shopify), including product listings, collections, pricing, promotions and pre order campaigns

• Ensure all product data, inventory availability and campaign information is accurate and aligned across systems

• Maintain website content, troubleshoot issues and support ongoing user experience improvements

• Support the setup, execution and removal of online campaigns in line with internal workflows and timelines

Inventory, Order & Workflow Management

• Maintain accurate inventory settings and availability across ecommerce and supporting systems

• Download, process and manage ecommerce orders in line with production lead times

• Ensure online campaigns and orders are logged, tracked and progressed correctly in Monday.com or related workflow tools

• Identify and escalate order issues, inventory discrepancies or workflow breakdowns

Marketing & Customer Communications

• Support ecommerce related marketing activity through Klaviyo, including campaign setup, segmentation alignment and data accuracy

• Work with internal stakeholders to ensure product launches, promotions and pre orders are supported by appropriate email and digital communications

• Assist with coordinating product imagery, descriptions, pricing and campaign assets

S ystems, Integrations & Continuous Improvement

• Work across multiple platforms (Shopify, Monday.com, Klaviyo and supporting systems) to ensure data flows are accurate and consistent

• Assist with platform integrations, enhancements and system improvements

• Identify inefficient processes, manual workarounds or data gaps and contribute to improvements

• Support testing and implementation of new ecommerce features, workflows and tools

Reporting & Analysis

• Contribute to daily, weekly and monthly ecommerce and campaign reporting

• Analyse sales, website and campaign performance data to identify trends, issues and opportunities

• Provide insights and recommendations to support optimisation of product performance, workflow efficiency and customer experience

Collaboration & Customer Support

• Liaise with Sales and Account Managers on campaign setup and ecommerce execution

• Support the Customer Service team with ecommerce related enquiries, order investigations and issue resolution

• Work closely with cross functional teams to ensure alignment between ecommerce, production and customer outcomes

________________________________________

What we’re looking for

• 1–3 years’ experience in an ecommerce, digital or systems focused role

• Hands on experience working with ecommerce platforms such as Shopify, and exposure to supporting tools like Monday.com and/or Klaviyo

• Strong understanding of inventory management, order flows and ecommerce operations

• Experience supporting platform integrations, system improvements or workflow optimisation

• High attention to detail, particularly with product data, inventory and system accuracy

• Strong analytical skills and confidence working with ecommerce and campaign data

• Well developed communication skills and ability to work collaboratively across teams

• A proactive, solutions focused mindset with a willingness to contribute to continuous improvement