eCommerce Coordinator

The eCommerce Coordinator will support commercial execution, merchandising and performance tracking across channels in Hong Kong and Asia markets. This is a key support role that handles promotional campaign setups, catalog and pricing management, inventory coordination, sales reporting and administrative support to the Commercial team.

Responsibilities

• Execute promotion setups, discount tiers, voucher configurations and Gift with Purchase mechanics across HK and Asia eCommerce channels
• Maintain and update product catalog listings, pricing, banners, search tags and creative assets on the brand site and marketplace channels
• Conduct landing page QA, price checks and link testing ahead of campaign rollouts and product launches
• Collaborate with Merchandise and inventory control teams to arrange allocations for hero items, new launches and pre-order inventory\
• Monitor channel stock levels and ensure timely replenishment for planned commercial activities
• Manage consignment stock tracking and coordinate pre-order fulfilment plans across retail and digital channels
• Prepare routine sales reports and dashboard data for HK and Asia markets, and support ad-hoc data analysis as needed
• Identify and flag data anomalies or performance trends to vertical leads for action
• Provide administrative and operational support to the eCommerce Commercial team

Requirements

• Degree holder in Business, IT, Digital or eCommerce; experience in digital and eCommerce solutions is an advantage
• 1–2 years in eCommerce merchandising, digital commerce coordination or commercial reporting; fresh graduates with strong analytical internship experience will also be considered
• Proficiency in Microsoft Office (especially Excel – pivot tables, VLOOKUP, basic formulas)
• Familiarity with eCommerce backend CMS/admin panels (e.g., SFCC, marketplace seller centres) is a plus
• Ability to create simple creatives for banners using design software (e.g., Photoshop) or AI tools is a plus
• Strong number sense and attention to detail
• Curious, proactive and collaborative mindset with a can-do attitude
• Fluent in English and Cantonese; Mandarin or Thai is a plus

We offer

• 5 days work week
• Discretionary Bonus
• Up to 22 days annual leave
• Birthday leave
• Medical & Dental benefits
• Staff Discount
• Study Sponsorship