Ecommerce Coordinator

SPRWMN is growing and we are seeking an Ecommerce Coordinator!

Position Summary:

As the Ecommerce Coordinator for SPRWMN, you will be responsible for day-to-day Ecommerce department to support and help grow our DTC business. This position plays a pertinent role for our online business with multiple departments including merchandising, customer service, and web order management to ensure the needs are met and completed promptly. The candidate must be a self-starter and have the ability to problem-solve and feel comfortable working directly in Shopify

and related e-commerce tools every day. They must help ensure that our products are accurately

presented, collections are effectively merchandised, launches and promotions are executed

correctly, and improve the customer's needs and contribute to our growing Ecommerce business. You will be working closely with the Associate Ecommerce Manager.

Your Responsibilities:

Site Merchandising

• Build, update, and maintain product launches, promotions, marketing campaign, and product detail pages and product collections including categories, navigation, filters, and landing pages in Shopify.
• Manage all product set up and ensure the PDP are accurate and consistent by maintaining product attributes such as tagging, categorization, metafields, etc.
• Merchandise and sequence products based on newness, inventory availability, product performance, seasonal relevance, and business priorities.
• Regularly review the site from the customer's perspective and make adjustments to improve product discovery and the overall shopping experience.
• Coordinate with Creative and Marketing to ensure required assets and content are available before launch.

Customer Service

• Answer incoming customer service emails to address any customer's questions, concerns, and returning processes.
• Assist customers with product questions, sizing, availability, order status, shipping, returns, exchanges, and other order-related issues.
• Ensure a high level of service through extensive product knowledge and understanding of customer's order fulfillments on Shopify to resolve order or delivery issues.
• Process and coordinate returns, exchanges, refunds, and order adjustments in accordance with company policies.

Site Performance and Optimization

• Conduct regular website reviews across desktop and mobile.
• Update Weekly selling recaps and report on important findings, utilizing Shopify analytics to create reports and export data.
• Use website and product performance data to inform merchandising decisions by monitoring key indicators such as product views, conversion, sell-though, and inventory availability.
• Identify and correct broken links, incorrect imagery, pricing issues, missing product information, and merchandising inconsistencies.
• Ensure products featured in email, SMS, and digital marketing campaigns are correctly linked, available, and properly presented on the website.

Requirements:

• Minimum of 2 years of prior experience in e-commerce, website merchandising, customer service, digital merchandising, or a related role.
• Experience with Shopify Required, Search Spring, Full Circle or similar ERP a plus.
• Proficient in Gmail, MS Excel, Office, and Google Drive.
• Experience with fashion, apparel, luxury, or similar consumer brand is highly preferred.
• Highly organized and able to manage multiple priorities and meet deadlines.
• Exceptional attention to detail, solutions-oriented, and able to communicate clearly & efficiently with colleagues and customers.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Exceptional written and verbal communication skills
• Must be located in Los Angeles, CA

A Little about SPRWMN:

SPRWMN (pronounced: su·per·wom·an) is a luxury women's clothing brand located in Los Angeles, CA. We are known for our signature French stretch-leather bottoms and sleek leather separates, but have since expanded our collection to include cashmere, silk, denim, and lounge categories . The brand blends Parisian sophistication with effortless California ease. SPRWMN focuses on elevated every day essentials crafted from premium materials with an emphasis on understated luxury and comfort.

Visit us at www.sprwmn.com to learn more about our brand!