eCommerce Coordinator | WFH

eCommerce Coordinator

Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS AN eCOMMERCE COORDINATOR?

Our awesome client, a dynamic, multi-brand business operating across B2B, direct-to-consumer, pureplay and omnichannel retail environments, is looking for an eCommerce Coordinator to be part of their fast-paced, growth-focused eCommerce team.

As eCommerce continues to be a key strategic growth channel for the Group, the eCommerce Coordinator will be responsible for the day-to-day operational integrity and technical execution of multiple online platforms.

You will play an important role in ensuring product data accuracy, promotional setup, platform functionality and website performance while working closely with Marketing, Product, IT and external development partners.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Create, edit and maintain product listings, including titles, descriptions, images, variants and attributes.
• Manage and merchandise collections across multiple websites.
• Ensure product data accuracy, content consistency and compliance with platform standards.
• Schedule and publish website promotions, including discount rules, sale setups, landing pages and banners.
• Support the technical implementation of marketing campaigns and onsite updates.
• Conduct detailed QA testing across product pages, collections, promotions and new website functionality.
• Troubleshoot website issues and log bugs with developers, platform support teams and external partners.
• Support Shopify Plus configuration and ongoing platform optimisation.
• Assist with ERP integration support and ensure data flows correctly across systems.
• Maintain technical SEO elements, including metadata, redirects and basic indexing requirements.
• Support feed management tools and assist with preparations for future marketplace expansion.
• Participate in User Acceptance Testing (UAT) for new functionality, integrations and platform updates.
• Produce sales and website performance reports using Google Analytics and platform reporting tools.
• Analyse website and operational performance to identify opportunities for process improvements and site optimisation.
• Work collaboratively with Marketing, Product, IT, developers and external agencies to deliver digital improvements.

WHAT ARE WE LOOKING FOR?

• 2–4+ years of experience in eCommerce coordination, digital merchandising, platform administration or a related online retail support role.
• Hands-on experience with Shopify Plus, Adobe Commerce or comparable eCommerce platforms.
• Strong experience in product catalogue management, including product setup, variants, attributes, promotions and content updates.
• Experience working in ERP-integrated environments, with an understanding of how systems, platforms and data flows connect across an eCommerce ecosystem.
• Demonstrated technical aptitude and the ability to understand platform logic, integrations and troubleshooting processes.
• A strong willingness and curiosity to learn new systems, tools and technologies.
• Experience taking ownership of website administration, including setup, configuration, QA, issue resolution and ongoing optimisation.
• A technical and systems-oriented mindset, with an interest in improving platform functionality and process efficiency.
• Understanding of website architecture, basic technical SEO and onsite performance best practices.
• Experience working with developers, external agencies or platform support teams to resolve technical issues and implement updates.
• Strong reporting and analytical skills, including experience with Google Analytics, spreadsheets and platform reporting tools.
• Experience with feed management tools and SEO reporting platforms such as SEMrush is an advantage.
• Highly organised, detail-oriented and methodical, with strong quality assurance discipline.
• Ability to manage multiple priorities effectively in a fast-paced, growth-focused environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving website and operational issues.