eCommerce Copywriter (Nightshift)

This position is responsible for documenting, implementing, and executing technical & non-technical communication plans in support of Insight’s Enterprise Business Planning (EBP) transition from SAP to Workday. This role focuses on bridging the gap between technical system architecture and end-user adoption. Responsibilities include interviewing Business subject matter experts (SMEs), and creating high-quality technical documentation, standard operating procedures (SOPs), and training materials to ensure a seamless migration across all business units.

What you will do at Insight

Bridge the Knowledge Gap: Collaborate cross-functionally with IT, HR, Finance, and eCommerce teams to document "as-is" SAP processes and "to-be" Workday workflows, ensuring all facilities are aligned.

Develop Technical Documentation: Research, write, and maintain a comprehensive library of technical manuals, user guides, API documentation, and system configuration records specific to the Workday ecosystem.

Intranet & Content Management: Manage and monitor the ERP Project Intranet hub; serve as the lead editor for all Workday-related news announcements, FAQs, and troubleshooting repositories.

SME Collaboration: Coordinate with internal Business Subject Matter Experts (SMEs) and Developers to translate complex technical specifications into digestible content for non-technical stakeholders.

Executive Interfacing: Interact with Managers, Directors, and the ERP Steering Committee to gather project milestones and translate them into executive-level status reports and presentations.

Change Management Support: Manage the technical communications calendar to ensure the right level of exposure for migration phases (Discovery, Tenant Builds, Testing, and Go-Live), including tracking engagement metrics.

Must-have requirements:

• strong English copywriting & communication skills
• strong interpersonal skills, ability to translate complex things to be more understandable
• attention to detail - even little things like typos
• ability to take feedback / incorporate feedback in multiple rounds of edits without taking it personally (iterative editing process)
• ability to raise questions proactively when needed
• self-directed & able to handle multiple projects at once (we may have projects in various states of writing, feedback, and launching)

Nice-to-haves:

• Exposure to Workday CRM or ERPs
• Skills in design tools such as Canva, or Photoshop
• Marketing-related copywriting experience (writing copy for ads, videos, etc.)