eCommerce Customer Service Administrator

Benefits

• Customer Service with purpose
• Leading ecommerce Social Enterprise
• WFH & office hybrid
• contract / part time role, potential to go full time
• BONUS: if you film and edit tiktok/ instagram videos

We have an exciting opportunity for an enthusiastic Ecommerce Customer Service Administrator to join the our portfolio of leading ecommerce brands., including Camile & Stone Jewellery. You will be responsible for providing exceptional service & support to our franchisees and customers.

About the Role – Duties and skills

1. Administer incoming Customer Leads, proposals, quotes and won jobs (email, websites, CRM and phone)
2. Sales administration of outgoing sales in multi-channel “bricks and mortar” operating environment including technology sold online (listings, stock photos, specifications, etc), showroom sales and rentals, bulk local and e-waste parts and commodities sales.
3. Engage new and support existing Community partners; leads, newsletters, referrals/ and direct Sales enquiries to support Enable’s Affordable Tech for Good initiative.
4. Undertake sales administration tasks such as online channels stock levels/availability, pricing research, Customer database administration, orders, POS payments, returns, quality issues as well as data collection for Enable impact reporting.
5. Effectively use Enable systems (KPI Tracker, e-commerce system, photoshop, Point-of-sale (POS), database and CRM) to record, follow up to support Service Excellence
6. Order goods/services for overall operations and computer parts for refurbishing of devices.
7. Working closely with warehousing team/crew to ensure efficient and accurate pick, pack and dispatch of orders with additional support during seasonally busy periods.

Your skills, experience and attitude:

• Qualifications: Cert 4 Certificate or higher e.g. degree level in It or Business (desirable)
• 2-3 years e-commerce-based Customer service in consumer and business technology and/or electrical goods sector/s (highly desirable)
• Motivated and determination to deliver excellent Customer service and experience
• Excellent computer literacy, with strength in MS Office and an ability to quickly learn new systems
• A natural organiser and multi-tasker who thrives in a fast-paced environment.
• Strong verbal and written communicator able to develop and maintain excellent and positive relationships with all Sales stakeholders.
• Excellent attention to detail and good at problem solving.
• Have a passion for and strong desire to learn about Enables impact, services, processes, and varying customer needs.
• Valid Working with Children Check a must.

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Customer Service Representative?

Do you have experience in a sales role?

Which of the following Microsoft Office products are you experienced with?

Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Do you have data entry experience?

How much notice are you required to give your current employer?