Ecommerce, Customer Service

Job Summary
We are looking for a proactive and customer-oriented E-Commerce & Customer Service Executive to manage daily e-commerce operations and provide excellent customer service across online platforms. The successful candidate will be responsible for handling customer enquiries, processing orders, maintaining product listings, and supporting overall online sales activities.

Key Responsibilities

E-Commerce Operations

• Manage and monitor daily operations on e-commerce platforms such as Shopee, TikTok Shop, Lazada, and other online channels.
• Maintain and update product listings, including product descriptions, pricing, images, promotions, and stock availability.
• Process and monitor customer orders from order confirmation until fulfilment and delivery.
• Coordinate with warehouse and logistics teams to ensure orders are processed and delivered on time.
• Monitor stock levels and highlight low-stock or out-of-stock items.
• Assist in setting up and managing online promotions, campaigns, vouchers, and discounts.
• Monitor customer reviews, ratings, and feedback on e-commerce platforms.
• Prepare basic sales and e-commerce performance reports when required.

Customer Service

• Respond promptly and professionally to customer enquiries through chat, WhatsApp, social media, and e-commerce platforms.
• Assist customers with product information, orders, payments, delivery status, returns, exchanges, and other enquiries.
• Handle customer complaints and provide appropriate solutions in a professional manner.
• Follow up with customers when necessary to ensure a positive customer experience.
• Escalate complex customer issues to the relevant department or supervisor when required.

Others

• Support online sales and marketing activities as required.
• Assist with product campaigns, new product launches, and promotional activities.
• Perform other duties and responsibilities assigned by the supervisor or management.

Requirements

• Minimum Diploma in Business, Marketing, E-Commerce, Customer Service, or a related field.
• Previous experience in e-commerce, customer service, online sales, or a related role is an advantage.
• Familiar with e-commerce platforms such as Shopee, TikTok Shop, Lazada, or similar platforms.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and helpful attitude.
• Good computer skills, including Microsoft Office/Google Workspace.
• Able to multitask, work independently, and manage priorities effectively.
• Good command of English and Bahasa Malaysia. Other languages are an added advantage.
• Willing to work in a fast-paced environment.

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person