HARTVILLE, OHIO · HRM ENTERPRISES SINCE 1939

HRM ECOMMERCE CUSTOMER SERVICEYou Belong Here.

Ecommerce Customer Service Representative

HARTVILLE, OH | ECOMMERCE CUSTOMER SERVICE

FULL-TIMEECOMMERCEMULTI-CHANNEL

EMPLOYMENT TYPE

Full-Time

LOCATION

Hartville, OH

TEAM

Ecommerce Customer Service

CONTACT CHANNELS

Phone & Email

MARKETPLACES

Amazon, eBay, Walmart & More

EXPERIENCE

1+ Year Customer Service Preferred

ABOUT HRM ENTERPRISES

Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.

Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.

Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.

At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts. We also invest in growth through training and professional development opportunities that enable our team to thrive at work and in their community.

If you value hard work, hospitality, and providing for others, we invite you to explore our openings and find your place with us.

POSITION OVERVIEW

The fast-growing Ecommerce Division of Hartville Hardware is looking to grow its Customer Service team. As we sell across multiple marketplace platforms — including Amazon, eBay, and Walmart — customers reach out by phone and email with questions, comments, concerns, and orders. As we continue to grow, our ability to keep up with the volume of customer contacts is crucial to our continued success.

We are looking for someone who is enthusiastic about providing world-class customer service and wants to be part of our growing customer service team.

WHAT YOU WILL DO

• Provide direct inbound customer service by phone and email for ecommerce consumers
• Suggest process improvements as you spot opportunities
• Work with the Customer Service Team, Warehouse personnel, and Buyers to deliver top-notch service from front end to back end — order listing accuracy, order placement, order tracking, and processing of returns
• Other duties as needed

WHAT WE ARE LOOKING FOR

QUALIFICATIONS

• At least 1 year of customer service experience preferred
• High school diploma or equivalent required
• Basic computer knowledge preferred
• Teachable, with good written and verbal communication skills
• Embodies the values of HRM Enterprises

CRITICAL SKILLS & ATTRIBUTES FOR SUCCESS

• Technology Skills: Basic computer understanding, with a willingness to learn our online marketplace and ordering systems
• Communication: Able to effectively communicate by phone, email, and in person with management, team members, and customers — conveying a professional, helpful image, with thankfulness and empathy especially valued with customers
• Judgment: Good problem-solving skills and the ability to think on your feet
• Self-Motivated: Holds themselves accountable, takes initiative, takes pride in their work, and strives for continuous improvement

WHAT WE EXPECT

We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values guide everything we do:

We Do Whatever It Takes

We Give More Than Is Expected

We Are Long-Term Focused

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team.

WHY YOU WILL LOVE IT HERE

Sundays Off

Competitive Compensation

Medical, Dental & Vision

401(k) with Company Match

Generous Paid Time Off

Team Member Discounts

Wellness Programs

Professional Development

Family-Friendly Hours

Team Events & Milestone Celebrations

COMPENSATION PACKAGE

• Competitive SalaryWe offer a competitive base salary commensurate with your skills, experience, and current market standards.
• Health BenefitsComprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time OffGenerous PTO allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional DevelopmentOngoing opportunities for professional development and growth within the organization.
• Team Member DiscountsExclusive discounts on our products and services, fostering a culture of appreciation for our valued team members.
• Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.

If you are enthusiastic about providing world-class customer service and want to grow with a fast-growing ecommerce team, we would love to hear from you.

You Belong Here.

PRE-EMPLOYMENT SCREENING

All offers of employment are contingent upon the successful completion of a hair follicle drug screening and a criminal background check prior to your first day of employment.

HRM Enterprises, Inc. is an Equal Opportunity Employer.