ECommerce Executive

Your Role:

1. E-Commerce Platform Management

• Manage and update company’s online store, website and marketplace listings
• Ensure accurate product listings, pricing and stock levels
• Coordinate with internal teams on product availability and updates

2. Digital Marketing & Campaigns

• Plan and execute digital marketing campaigns to boost sales (SEO, SEM, email marketing, social media etc.)
• Design and implement high-impact promotional campaigns to increase online sales
• Assist in planning content and creative assets for online promotions

3. Customer Experience & Service

• Monitor and respond to customer inquiries via online channels
• Ensure smooth customer journey and resolve post-sales issues promptly

4. Data Analysis & Reporting

• Monitor website and sales performance using analytics tools
• Provide performance insights, ROI and recommendations for improvement
• Apply data-driven insights from AI-powered platforms/ tools to optimize campaign performance and user engagement

5. E-Commerce Strategy Support

• Support the E-commerce lead in planning merchandising and affiliate strategies
• Research competitors and market trends to propose new ideas
• Assist in budget planning and performance tracking of campaigns
• Leverage AI tools to enhance content creation, campaign ideation and marketing copy development

6. Cross-Functional Collaboration

• Liaise with logistics for order fulfillment and delivery issues
• Coordinate with customer service and product teams to ensure timely support
• Participate in product launches and online events

Are You:

• Diploma/ Bachelor’s Degree in Marketing, E-Commerce, Business, or related field
• Minimum 2 – 4 years’ experience in e-commerce or digital marketing
• Familiar with Shopee, Lazada, Tiktok, Shopify or similar platforms
• Proficient in Google Analytics, Meta Business Suite and other online marketing tools
• Strong analytical skills and attention to details
• Proactive and able to work independently to meet deadlines
• Good communication and problem-solving abilities
• Experience in evaluating and integrating AI solutions to boost marketing efficiency and creativity is advantageous