eCommerce Executive

What We Offer:

• Work with Leading Brands: Get hands-on experience managing e-commerce operations for top-tier China brands across diverse industries, gaining exposure to real business challenges and solutions.
• Multi Countries Opportunities: Join a team that operates in multiple countries—particularly Malaysia and Singapore—giving you first-hand experience in the dynamics of Southeast Asia’s fast-growing e-commerce markets.
• Rapid Growth & Learning: Be part of a high-growth company that consistently achieves triple-digit annual revenue growth. You’ll have abundant opportunities for personal development, learning, and career progression in a fast-paced environment.
• Vibrant Team Culture: Enjoy a supportive, energetic workplace with regular team activities, fun events, and a positive atmosphere that makes work enjoyable every day.
• Make an Impact: Your ideas and efforts will directly shape our success and your own professional journey—we value initiative, creativity, and ownership.
• Learn More About Us: Before applying, we invite you to explore our website at https://flowo.co/ to understand our service scope and the brands we’ve successfully grown.

Qualifications & experience

• Candidates must possess at least a Bachelor’s degree in Marketing, Business, E-commerce, or a related field.
• 1-3 years of experience in e-commerce, digital marketing, or a similar role.
• Familiar with platform-specific functions&tools, policies, particularly Lazada, Shopee, TikTok Shop
• Basic analytical skills.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Required language (s) : English and Thai (both written and spoken) are essential. Excellent Mandarin fluency is an added advantage.

Tasks & responsibilities

1. Multi-Platform E-commerce Operations:

   • Oversee daily operations and performance across Lazada, Shopee, TikTok Shop, and other key platforms.
   • Ensure each product listing is complete, accurate, visually appealing (image, title, description), and always purchasable.
   • Regularly update product prices, promos (including platform-led campaigns), and stock availability.
   • Check and update the latest product reviews, especially for new launches, to boost credibility and conversion.

2. Product & Campaign Optimization:

   • Continuously optimize listings with high-quality images, compelling copywriting, and up-to-date promotional details for each platform.
   • Monitor and adjust campaign prices during platform campaign, flash sales, shocking sales, or other platform events.
   • Stay on top of platform campaigns, policies, and industry trends to leverage all available promotional opportunities.

3. Data Monitoring, Analysis & Reporting:

   • Track and monitor key performance metrics across all platforms under your managing brand(e.g., sales, conversion rates, Onsite Ads ROAS).
   • Monitor advertising spending across L7D (last 7 days), YTD (year-to-date), and live campaigns, providing actionable insights to optimize ROI.
   • Prepare comprehensive reports with actionable recommendations for senior management, highlighting best-selling SKUs, successful campaigns, and areas for improvement.

4. Store Operations & Issue Resolution:

   • Monitor any platform operations or order alerts to resolve issues promptly and ensure seamless store operations.
   • Liaise with logistics and customer service teams to address order fulfillment, stock replenishment, and after-sales support.
   • Collaborate with the marketing team to synchronize campaigns and maximize cross-platform synergies.

5. Cross-Functional Team Collaboration:

   • Work closely with marketing, logistics, and customer service teams to ensure a unified approach to e-commerce growth.
   • Communicate daily findings and opportunities for improvement to relevant departments.