eCommerce Intern

About the Role

The

eCommerce Intern

will play a key role in supporting our digital commerce operations, customer engagement, and livestream initiatives across multiple platforms. You will assist in campaign execution, product listing management, order fulfillment, and inventory tracking to ensure a seamless customer experience.

The role also involves engaging with customers and online communities through various support channels, addressing inquiries promptly and effectively. Working closely with cross-functional teams, you will support livestream operations, content updates, and performance analysis to drive business growth. This is an exciting opportunity for a proactive and detail-oriented individual who thrives in a fast-paced digital environment and is passionate about e-commerce and community building

Key Responsibilities

Commercial

and Campaign planning

• Assist in campaign submission to respective platforms
• Assist in maintenance of product listings across platforms

Community Engagement& Customer Service

• Assist in replying of emails, live chat, Telegram, and other support channels.
• Respond promptly to inquiries, resolve issues efficiently, and escalate complex cases to the appropriate teams.
• Answer customer and community questions accurately, and share product updates, announcements, and educational content.

Fulfillment and Logistic Support

• Assist in e-commerce order fulfillment and inventory management
• Support in tracking inventory level to be satisfied at a safe level
• Assist in ensuring orders have been shipped out on time

Livestream &Backend Support

• Manage backend operations, including livestream support, product listings, and other content updates.
• Collaborate with the team on creative concepts, campaigns, and storytelling initiatives.
• Support the team on performance tracking and provide action able insights to optimize future content.
• Support the team on acquisition, selection, and engagement of TikTok Live streamers.
• Support the planning and coordination of livestream calendars, ensuring smooth and effective execution of all sessions.

Qualifications and Requirements

• Currently enrolled in or recently completed ITE or Polytechnic; studies in Business, Marketing, or related fields preferred.
• Understanding of various online marketplace, e.g. TikTok, Facebook, Shopee, Lazada, Amazon etc.
• Flexibility in working hours to support campaign-related activities during weekends or after office hours.
• Strong organisational and time-management skills; able to handle multiple priorities.
• Good communication skills in English (Mandarin proficiency a plus for product/partner coordination).
• Meticulous, with strong attention to detail in orders, listings, and reporting.
• Comfortable working in a fast-paced, high-growth environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with online platforms.

Internship Terms

Duration:
Minimum 6 months

Working Arrangement:
Full-time internship

Working Days:
5 days per week

Monthly Internship Allowance:
ITE:
SGD 800/-

Polytechnic:
SGD 1500/-

What we offer

At Henatenn Holdings Pte. Ltd., we are committed to supporting the professional development of our interns. We offer mentoring through hands-on learning, exposure to diverse technical environments and the opportunity to develop practical skills that will benefit your IT career. We provide a collaborative workplace culture where your contributions are valued, alongside access to ongoing training and development opportunities. We believe in fostering a supportive work environment where you can grow, learn and make a real impact.

Ready to start your IT internship? Apply now to join our team.

An affiliate of Henatenn Holdings, NEFERTI was established in 2010 and provided omni-channel supply chain management solutions for beauty and lifestyle products. Supported by over 70 diverse talents in the Singapore headquarters, it manages a comprehensive portfolio across multiple categories: skincare, personal care, fragrances, cosmetics, household and beverages.

NEFERTI offers its experience in distribution logistics and product management, an established and robust global network, and local capabilities to navigate seamlessly in the respective countries. In tandem with its business volume, its reputation amongst industry players has also grown exponentially, making it one of the preferred partners of many brands. Presently, NEFERTI connects with customers spanning China, Taiwan, Hong Kong, Japan, Dubai (UAE), Thailand, Australia, USA, Indonesia, Cambodia, Vietnam, Myanmar and Malaysia.

Its transformation to be a leading omni-channel supply chain solution provider has resulted in multiple e-commerce platforms selecting NEFERTI to power its beauty product and fragrance offering as the backend enabler, from sourcing, inventory management, forecasting, delivery as well as marketing.

Its move to its warehousing facilities has enabled NEFERTI to incorporate digital tools to manage and control information, finance and flow of goods. It has allowed innovative solutions for its customers, as it continues to offer value and competitive ness to meet the needs of the markets and the network.