Ecommerce Manager

Job Description – Team Lead – Account Manager

Position: Team Lead – Account Manager
Department: Account Management
Experience: 2+ Years in eCommerce / Amazon Account Management
Job Type: Full-Time
Work Mode: Work From Office

About the Role

We are looking for a responsible and experienced Team Lead – Account Manager who can effectively handle and guide a team of Account Managers, ensure proper client/account follow-ups, monitor daily work, and maintain the quality and performance of the team.

The candidate should have strong knowledge of Amazon Seller Central / eCommerce account management and be capable of identifying gaps, correcting mistakes, and ensuring that all assigned accounts are properly managed.

Key Responsibilities

• Manage, guide, and monitor the Account Management team on a daily basis.
• Assign and track work to ensure all team members complete their responsibilities on time.
• Ensure proper and timely follow-up on every assigned account.
• Regularly cross-check Account Managers' work, including:
• Follow-up status
• Account updates
• Pending tasks
• Client communication
• Account performance
• Issues and resolutions
• Ensure 100% follow-up is completed for assigned accounts and no account is missed.
• Review the performance of Account Managers and identify areas requiring improvement.
• Monitor account launches, listings, FBA-related activities, account issues, and other operational tasks.
• Ensure Account Managers maintain proper records and daily updates.
• Take regular updates from team members regarding pending and completed work.
• Escalate critical account issues to management and ensure timely resolution.
• Provide guidance, training, and support to Account Managers whenever required.
• Conduct regular team reviews and performance discussions.
• Ensure team members follow company processes, targets, and timelines.
• Maintain accountability for the overall team's performance and results.
• Coordinate with other departments such as Sales/BDE whenever required for account-related activities.

Performance Expectations

• Strong and consistent follow-up on every account.
• Regular cross-checking and monitoring of team members' work.
• No unnecessary pending tasks or missed follow-ups.
• Proper tracking of account status and client requirements.
• Timely completion of account-related activities.
• Ability to improve team productivity and achieve assigned targets.
• Proactive approach toward identifying and resolving account issues.

Required Skills

• 2+ years of experience in Amazon / eCommerce Account Management.
• Good knowledge of Amazon Seller Central and eCommerce operations.
• Strong team-handling and leadership skills.
• Excellent follow-up and monitoring skills.
• Strong communication and problem-solving abilities.
• Good knowledge of Excel / Google Sheets and reporting.
• Ability to manage multiple accounts and priorities.
• Strong attention to detail.
• Ability to take ownership and ensure team accountability.

Who We Are Looking For

We need someone who is not only capable of managing a team but also actively monitors the team's work. The Team Lead should be able to identify when follow-ups are missed, cross-check account work, guide Account Managers, and ensure that every account receives proper attention and timely action.

The candidate will be responsible for the team's performance, work quality, follow-up discipline, and overall account management process.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Work Location: In person