Ecommerce Manager

Job Description – E-Commerce Marketplace Manager

Company: Birju Mahavir Pvt. Ltd. (Brijbooti)
Job Title: E-Commerce Marketplace Manager
Department: E-Commerce / Online Sales
Job Location: Palwal, Haryana
Experience: 3–5 Years in E-Commerce Marketplace Management
Employment Type: Full-Time

Job Overview

We are looking for an experienced and result-oriented E-Commerce Marketplace Manager to manage and grow our business on Amazon and Flipkart. The candidate will be responsible for end-to-end marketplace operations, sales growth, product listings, advertising campaigns, inventory management, order processing, account health and profitability.

The ideal candidate should have hands-on experience managing seller accounts on Amazon and Flipkart, with a strong understanding of marketplace policies, sales analytics and performance optimization.

Key Responsibilities1. Marketplace Account Management

• Independently manage and operate Amazon and Flipkart seller accounts.
• Monitor account health, seller performance metrics, policy compliance and marketplace notifications.
• Resolve account-related issues, listing errors, policy violations and operational challenges.
• Ensure timely action on account performance alerts and marketplace requirements.

2. Product Listing & Catalogue Management

• Create, upload and optimise product listings, including titles, descriptions, bullet points, keywords, images and product specifications.
• Manage product catalogue updates, variations, pricing and category mapping.
• Improve product visibility and organic rankings through keyword research and listing optimisation.
• Coordinate with the design team for product images, infographics, A+ Content and enhanced brand content wherever applicable.

3. Sales Growth & Business Development

• Develop and implement strategies to increase sales, conversion rates and market share.
• Identify growth opportunities through product performance analysis, competitor research and market trends.
• Monitor daily, weekly and monthly sales targets.
• Plan and execute promotional campaigns, deals, discounts and seasonal sales.
• Launch new products and improve the performance of existing products.

4. Advertising & Campaign Management

• Plan, execute and optimize Amazon Ads and Flipkart advertising campaigns.
• Manage advertising budgets, keyword targeting, bids and campaign performance.
• Monitor ACOS, ROAS, CTR, CPC and conversion rates.
• Optimize campaigns to improve sales while maintaining advertising efficiency and profitability.
• Prepare regular advertising performance reports and implement corrective actions.

5. Inventory & Order Management

• Monitor inventory levels and ensure product availability across marketplaces.
• Coordinate with the warehouse and dispatch teams to ensure timely order processing and shipping.
• Prevent stock-outs, excess inventory and order cancellations.
• Manage FBA, Easy Ship, Flipkart fulfilment or other applicable fulfilment models.
• Track returns, replacements, damaged products and inventory discrepancies.

6. Pricing & Profitability Management

• Monitor competitor pricing and marketplace price trends.
• Develop pricing strategies based on product cost, marketplace fees, advertising expenses and margins.
• Track SKU-wise sales, revenue, contribution margins and profitability.
• Identify loss-making products and recommend corrective measures.
• Monitor marketplace fees, settlements, reimbursements and claims.

7. Returns, Claims & Customer Issues

• Monitor customer feedback, product ratings, reviews and return reasons.
• Investigate high-return products and recommend corrective action.
• Handle seller support cases, reimbursement claims, order-related issues and payment discrepancies.
• Work towards reducing returns, cancellations and negative customer experiences.

8. Reporting & Performance Analysis

• Prepare daily, weekly and monthly reports covering sales, orders, advertising, inventory and profitability.
• Analyse SKU-wise and marketplace-wise performance.
• Track KPIs and provide actionable recommendations to management.
• Maintain accurate records of sales, expenses, settlements and marketplace performance.

9. Team & Cross-Functional Coordination

• Coordinate with warehouse, packaging, accounts, design and product teams.
• Ensure timely execution of marketplace activities and new product launches.
• Take ownership of day-to-day marketplace operations and work independently to achieve business targets.

Required Skills & Qualifications

• Graduate in any discipline.
• 3–5 years of hands-on experience managing Amazon and Flipkart seller accounts.
• Strong knowledge of Amazon Seller Central and Flipkart Seller Hub.
• Practical experience in product listing, catalogue optimization, sponsored ads and campaign management.
• Good understanding of marketplace fees, pricing, inventory, returns and seller performance metrics.
• Strong analytical skills and proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP and reporting.
• Ability to analyse data, solve operational problems and improve sales profitability.
• Good communication, coordination and time-management skills.
• Experience in FMCG, food products, herbal products, spices or consumer goods will be preferred.

Key Performance Indicators (KPIs)

• Monthly sales and revenue growth.
• Marketplace-wise and SKU-wise profitability.
• Advertising efficiency (ACOS/ROAS).
• Product listing quality and organic ranking improvement.
• Inventory availability and reduction in stock-outs.
• Account health and policy compliance.
• Reduction in returns, cancellations and operational errors.
• Achievement of monthly sales and profit targets.

Preferred Candidate Profile

We are looking for a proactive professional who can independently manage Amazon and Flipkart operations, take data-driven decisions and contribute directly to the company's online sales and profitability growth.

How to Apply: Interested candidates may share their updated resume along with details of the marketplaces they have managed, sales volumes handled, advertising experience and key achievements.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person