Ecommerce Manager

What you'll do

• Procure stock from vendors — the right product, the right quantity, at the right time, based on demand
• Read demand: what's selling, what's about to, what's dead — and buy accordingly
• Cost and margin awareness — know what we paid, what we sell at, and flag when a buy doesn't make sense
• Maintain accurate stock across the warehouse and all channels
• Chase every vendor on every open order; make sure stock arrives when promised
• Coordinate with accounts so vendors get paid on time and our credit stays clean
• Oversee inwards and outwards — every unit logged, every discrepancy caught
• Reconcile returns and RTO back into stock — restock or write off
• Know the authentication process well enough to route stock correctly and catch problems before dispatch
• Oversee warehousing and shipping operations alongside the warehouse team
• Resolve issues between customer experience and purchasing — you close the loop, whichever team it lands with
• Build reports on demand: stock health, vendor performance, ageing inventory, fulfilment gaps
• Own the KPIs: stock accuracy, vendor on-time rate, fulfilment gap, ageing stock
• Be the person who knows where every unit is and why

What we need

• 3–6 years in e-commerce operations, procurement, supply chain or inventory management

• Crazy good with Excel/Google Sheets — VLOOKUP, pivots, large datasets, building trackers from scratch

• Uses AI daily — ChatGPT/Claude for reports, vendor comms, data cleanup, automating repetitive work. This is not optional

• Understanding of sneakers, streetwear and consumer products — sizing (UK/US/EU), colourways, SKUs, release cycles. Strong interest in the category is essential

• Cost and margin awareness — you know what a bad buy looks like

• Vendor management experience — negotiating, chasing, holding people to dates

• Problem-closer mentality: you fix it or you escalate with a plan

• Picks up new tools fast — Trello, CMS/admin panels, courier dashboards

• Young, hungry, wants to grow with a company that's scaling

• English and Hindi; Marathi a plus

• Graduation not mandatory if experience is strong

Details

• Reports to: Head of Operations
• Hours: Mon–Sat, 10:30 AM – 8:30 PM. Sunday off
• Probation: 1 month. Notice period: 2 months post confirmation
• Location: Work from office, Andheri West (Versova), Mumbai. No work from home