Ecommerce Manager- Midtown

Ecommerce Manager (Midtown, Toronto)Job Overview

We are seeking a self-directed Ecommerce Manager to oversee the day-to-day operations of our online store. As a small team of 2-3 in Midtown, we rely on each member to take full ownership of their work. In this role, you will manage purchasing, supplier relationships, inventory, order issues, and customer support, with the trust and autonomy to make decisions independently.

This position is ideal for a proactive professional who thrives in a dynamic environment, manages competing priorities with confidence, and resolves issues without waiting for direction.

Key Responsibilities

Purchasing & Inventory Management

• Purchase stock from suppliers, monitoring inventory levels and placing orders to avoid shortages and overstock.
• Maintain accurate inventory data across our platforms and fulfillment partners.
• Track incoming shipments, reconcile orders against deliveries, and resolve discrepancies.

Vendor & Supplier Management

• Manage relationships with suppliers, shipping carriers, and other third-party vendors, including follow-ups, troubleshooting, and resolution of delays or errors.
• Coordinate with our U.S. fulfillment partners, from which the majority of our stock ships.
• Address shipping delays, lost or damaged packages, returns, and other day-to-day operational problems as they arise.

Customer Experience & Support

• Omnichannel Support: Serve as the voice of the brand, responding to customer inquiries via support tickets and phone.
• Problem Solving: Resolve issues promptly and empathetically, exercising sound independent judgment to ensure a premium customer experience.

Platform Management

• Manage and update product listings across our platforms (Shopify and WordPress/WooCommerce), ensuring accuracy, current pricing and availability, and brand consistency.

Qualifications & Requirements

• Independence: Demonstrated ability to work autonomously, manage your own priorities, and follow through with minimal supervision.
• Vendor Management: Experience working with multiple vendors, suppliers, or carriers, with the confidence to negotiate, follow up, and resolve issues independently.
• Operations Experience: Background in purchasing, inventory management, or logistics is an asset.
• Technical Proficiency: Hands-on experience with Shopify and WordPress.
• Communication: Excellent written and verbal communication skills, suited to both vendor coordination and customer-facing support.
• Adaptability: Ability to thrive in a small-team environment where priorities shift quickly, and to move seamlessly between purchasing, supplier coordination, and customer support.
• Precision: Strong attention to detail, particularly in inventory management and shipping logistics.
• Education: Bachelor’s degree or equivalent practical experience.

Why Join Us

You will work directly with decision-makers, see the tangible impact of your contributions on our growth, and have genuine ownership over how our ecommerce operation runs.

Pay: $19.00-$23.00 per hour

Work Location: In person