Ecommerce Operations & Digital Optimization Specialist

OVERVIEW

X10 Technologies is seeking an Ecommerce Operations & Digital Optimization Specialist to support the day-to-day operation, merchandising, and optimization of our ecommerce storefronts and digital properties.

This role will help keep the webstore accurate, organized, up to date, easy to use, and commercially ready. The Specialist will work across product catalog management, merchandising, customer support, website content, SEO, and ecommerce reporting.

The ideal candidate has hands-on ecommerce or website experience, strong attention to detail, and an interest in developing broader skills in ecommerce operations, digital merchandising, and website optimization.

KEY RESPONSIBILITIES

1. Ecommerce Operations & Product Management

• Create and update products and SKUs in the ecommerce platform.
• Maintain product categories, collections, attributes, and taxonomy.
• Update product descriptions, specifications, images, documents, and other content.
• Assist with pricing and promotional updates.
• Monitor inventory and product availability.
• Identify missing, outdated, duplicate, or inaccurate product information.
• Support product launches, substitutions, updates, and delisting.
• Coordinate product information with distributors, vendors, and internal teams.

2. Merchandising & Storefront Management

• Assist to maintain homepage, category, collection, and promotional content.
• Support product assortment and merchandising activities.
• Help organize products so customers can easily find and compare relevant items.
• Assist with customer-specific catalogs, product bundles, and curated collections.
• Perform routine checks to ensure storefront content is accurate and current.

3. Customer Experience & Ecommerce Support

• Support customer registration, account activation, and webstore onboarding.
• Assist with customer inquiries related to products, accounts, navigation, and ordering.
• Monitor customer orders and escalate fulfillment, inventory, or pricing issues when needed.
• Support Sales and BDR teams with ecommerce adoption activities.
• Identify recurring customer experience or usability issues and report them to the Ecommerce Manager.
• Maintain FAQs, policies, onboarding materials, and other customer-facing content.

4. SEO & Website Optimization

• Perform basic keyword research and on-page SEO updates.
• Optimize page titles, meta descriptions, headings, internal links, URLs, and image alt text.
• Support product and category content optimization for search visibility.
• Monitor SEO and website performance using tools such as Google Search Console, Google Analytics, and SEMrush.
• Identify broken links, outdated pages, indexing issues, and basic website errors.
• Escalate technical SEO or development issues to the Ecommerce Manager or Full-Stack Developer.

5. Website Content & Maintenance

• Assist to update WordPress pages, landing pages, forms, and other website content.
• Perform routine website QA and content checks.
• Monitor page performance, mobile usability, and basic Core Web Vitals.
• Assist with promotional and campaign page updates.
• Coordinate complex website changes or development requirements with the Full-Stack Developer.

6. Reporting & Continuous Improvement

• Identify recurring operational issues and recommend practical improvements.

Qualifications & Skills

• 1–3 years of experience in ecommerce, website management, digital marketing, SEO, merchandising, or a related field.
• Experience working with ecommerce platforms such as BigCommerce, Shopify, WooCommerce, or similar systems is preferred.
• Familiarity with WordPress and page builders such as Elementor.
• Basic understanding of SEO and website optimization.
• Familiarity with Google Analytics, Google Search Console, SEMrush, or similar tools is an advantage.
• Basic knowledge of HTML and CSS is preferred.
• Strong attention to detail, particularly when working with product and website data.
• Good analytical and problem-solving skills.
• Strong written and verbal English communication skills.
• Ability to manage multiple tasks and priorities.
• Comfortable working with Sales, Marketing, Operations, vendors, and technical teams.
• Basic understanding of IT hardware or technology products is an advantage.

Pay: Php50,000.00 - Php60,000.00 per month

Benefits:

• Health insurance
• Work from home

Work Location: Remote