Ecommerce Operations & Support

Responsibilities:

As an E-commerce Operations & Support Executive, you will be doing a task of an all-rounder to ensure smooth functioning of our e-commerce operations in the US, UK, Canada, AUS and NZ. Our company has clothing as well as health & wellness brands in the US. Your key responsibilities will include:

E-commerce Operations

• Operate e-commerce platforms such as Shopify and Etsy, for creating product listings and order management.
• Regularly review and update product descriptions, images, and pricing.

Order Management:

• Efficiently manage order dispatch, ensuring timely processing and delivery.
• Address and resolve pending orders to minimize delays.
• Handle error orders and implement corrective measures.

Customer Communication:

• Draft and send proactive messages to customers.
• Manage communication via email and other channels for effective customer engagement.
• Respond to any new messages from customers, addressing queries and concerns.

Product Management:

• Discuss product-related issues with the manufacturer to streamline processes.
• Ensure accurate and attractive product listings on various platforms, including the marketplace and website.
• Collaborate with the design team for mockup creation using tools like Canva.

Marketing

• Assist in creating and managing Facebook ad campaigns on Meta Ads Platform.

Miscellaneous Tasks

• Handle manual orders efficiently.
• Conduct chargeback checks and address any issues promptly.
• Send reminders to designated personnel as necessary.
• Being resourceful and finding solutions to basic problems (For eg. Using Google)
• Any other important task required at a designated time.

We are seeking an enthusiastic individual with good written English to work directly with the company's founders (IIT-Delhi alumni - National Award Winners). Excellent written English is mandatory. A science/engineering background will be preferred. If you're passionate about working in a small team with good growth potential and learning a lot in the process, then this is the perfect job for you. We believe in creating a pressure-free environment for our employees so that work seems less of a burden. Looking forward to interacting with you!

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Application Question(s):

• Do you have excellent written English skills?
• What is your education?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person