ECommerce Operations Assistant Manager

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group.

To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

YOUR WORK ENVIRONMENT As a member of the ECommerce team, you will contribute to the day-to-day operation and performance of CELINE’s eCommerce business across marketplace channels. You will work closely with cross-functional teams and external partners to drive commercial performance, media effectiveness, data-driven decision making and operational excellence.

YOUR IMPACT

• Marketplace Operations
• Manage day-to-day operations of marketplace channels, including campaign planning, product/content readiness, traffic management, promotion execution and overall trading performance.
• Ensure smooth execution of key commercial moments and coordinate with internal teams and platform partners to deliver business objectives.
• EVM / eCommerce Visual Merchandising
• Drive eCommerce visual merchandising and onsite execution, ensuring product assortment, content, navigation and campaign visibility are aligned with brand and commercial priorities.
• Monitor onsite performance and identify opportunities to improve customer journey, visibility and conversion.
• Performance Media
• Coordinate performance media planning and execution across relevant digital platforms, working with media agencies and internal stakeholders to maximize traffic, conversion and return on investment.
• Monitor media performance and optimize investment based on business objectives and performance insights.
• Data Analysis and Performance management
• Track and analyze eCommerce KPIs, including traffic, conversion, sales, AOV, media performance and campaign results, and translate data into actionable business insights.
• Prepare regular performance reporting and identify key drivers, opportunities and improvement areas.

KEYS FOR SUCCESS EDUCATION :

• Bachelor or above

EXPERIENCE :

• 3-5 years eCommerce / digital / marketplace operations experience.
• Experience in luxury, FMCG, retail or other consumer-facing businesses is preferred.
• Hands-on experience in marketplace operations, eCommerce visual merchandising and/or performance media.
• Strong data analysis capability, with experience using eCommerce and digital performance data to drive actions.
• Experience managing external vendors, agencies or platform partners and coordinating cross-functional stakeholders.

COMPETENCIES:

• Strong commercial and analytical mindset, with the ability to translate data into actionable business insights.
• Strong understanding of eCommerce marketplace operations, digital media and online customer journeys.
• Excellent project management and stakeholder management skills, with strong attention to detail.
• Proactive, agile and hands-on approach; able to manage multiple priorities in a fast-paced environment.
• Exceptional communication skills in English and Chinese, able to influence stakeholders.

LANGUAGES : Fluent in Mandarin and English

WORKPLACE: 66F, TOWER ONE, PLAZA 66 NO.1266 WEST NANJING ROAD, SHANGHAI, 200040 CHINA

POTENTIAL STARTING DATE: AS SOON AS POSSIBLE

OUR ENGAGEMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities