Ecommerce Operations Manager

Key Responsibilities:

Marketplace Management

Manage daily operations across platforms like Amazon, Flipkart, Meesho, etc.

Monitor product listings, pricing, promotions, and order flow.

Coordinate with account managers for campaigns, deals, and issue resolution.

Analyze platform performance and drive improvements in rankings and visibility.

Inventory Management

Maintain optimal stock levels across platforms and warehouses.

Monitor inward/outward stock movements to avoid overstocking or stockouts.

Coordinate with suppliers or production teams for replenishment.

Track slow-moving or aging inventory and plan clearance strategies.

Warehouse & Order Fulfillment

Oversee order processing, packaging, and timely dispatch.

Coordinate with courier partners and ensure SLA adherence.

Handle return, exchange, and damaged product workflows.

Implement process improvements for faster TAT (turnaround time).

Reporting & Analysis

Maintain dashboards for inventory, sales, and operations KPIs.

Generate daily/weekly reports for management review.

Flag operational bottlenecks and recommend solutions.

Requirements:

11.5 years of experience in e-commerce operations or a similar role.

Strong understanding of marketplaces (Amazon, Flipkart, etc.).

Hands-on experience with inventory or order management tools/software.

Basic Excel/Google Sheets skills for reporting.

Good communication and coordination skills.

Ability to multitask in a fast-paced environment.

Preferred:

Experience with WMS (Warehouse Management System).

Familiarity with product cataloging and listing tools.

Prior experience in D2C (direct-to-consumer) brand operations.