Ecommerce Operations Manager

Job highlights

• Should be well versed in Magento 2 . Website development and smooth run,updating it with new requirements and new collections .

• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments . .

• Should be well versed in Magento 2.2

• Website development and smooth run, updating it with new requirements and new collections

• Managing SEO strategies, designs of UIUX etc

• Coordinating with the tech agency on a daily basis for the smooth running of the website

• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments

• Managing and executing promotional campaigns within a time frame on the website

• Working closely with different depts (merchandising, supply chain, retail) to ensure smooth order fulfillment and delivery

• Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance

• Daily stock file update on website

• Marketplace management Stock and inventory

• Managing relationships with our payment getaway partners

• Customer complaint handling process daily

• Online photo shoot & product measurement handling