Ecommerce Operations Supervisor

Order Management:

• Monitor and manage online orders, ensuring timely processing, shipping, and delivery to customers.
• Collaborate with the warehouse and fulfillment teams to maintain accurate inventory levels and manage order fulfillment efficiently.
• Address and resolve any order-related issues or customer inquiries promptly and professionally.

Product Catalog Management:

• Update and maintain the product catalog on the e-commerce platform, including product descriptions, images, pricing, and availability.
• Ensure that product information is accurate, up-to-date, and presented in an engaging manner to drive sales and conversions.

Digital Storefront Maintenance:

• Work closely with the web development and design teams to oversee website/storefront updates, ensuring a seamless user experience and adherence to brand guidelines
• Conduct regular audits to identify and fix any website issues, such as broken links or loading errors.

Analytics and Reporting:

• Monitor and analyze key performance metrics, such as website traffic, conversion rates, and sales figures.
• Generate regular reports on e-commerce performance and present actionable insights to optimize operations and drive business growth.

E-commerce Platform Maintenance:

• Collaborate with the IT team and e-commerce platform providers to maintain the platform's functionality, security, and performance.
• Stay updated with the latest e-commerce trends and technologies to propose enhancements to the existing platform.