Ecommerce Sales Assistant

Ecommerce Sales Assistant – Whippany NJ

Compensation: Based on Experience
Employment type: Full-time at our Whippany location.

Website:

www.softnetworks.net

Our company is a leader in the sales of Computer Networking Hardware. We are seeking an individual to assist the sales team with customer support, pricing, marketing and E-commerce support.

Responsible for supporting sales staff by providing administrative, market pricing, and customer support. Also follow up with customers, assist to complete orders, and process sales leads and purchase orders.

Responsibilities include:

Assist sales team with both purchase and sales prices using

e-commerce sites like Amazon.

Assist in the promotion and sales of products through e-Commerce platforms such as Amazon

Generate or update sales orders and purchase orders.

Answer questions about products or warranties.
Respond to emails, phone calls, and other forms of correspondence.
Assist with complaints, and other inquiries.
Perform data entry when orders are completed or changed.
Process sales data and progress reports.
Direct sales leads to appropriate member of sales team.

Maintain client database.

Answer telephone calls and assist customers and vendors.

Follow up on sales leads, and make Pro-Active telephone and email contacts if needed.
Handle billing and invoice questions..
Ensure all client information is correct.
Analyze sales reports.
Complete weekly and monthly sales data reports.
Updates managers by consolidating, analyzing, and forwarding weekly action summaries.
Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers of delivery issues.
Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
Post sales shipping support by arranging shipments and notifying customers or vendors.
Maintains customer database by inputting customer profile and updates.
Generate daily and weekly reports

Knowledge and Requirements:

Previous Sales support to a sales team is preferred by not mandatory.

Multi-tasking ability in a fast paced environment.

Substantial knowledge and skill in Microsoft solutions such as Outlook, Excel and Word.

Previous experience in an E-commerce business mandatory.

Must have no problem with numbers such as model numbers, part numbers, basic math and pricing.

Very good internet search skills.

** NO work from home option. Must work from our Whippany, NJ business location.