eCommerce Specialist

About Us

RSEA Safety is Australia’s largest independent safety retailer, supplying workwear, PPE and safety equipment across Retail, B2B and Hire.

With a national network approaching 100 stores and a significant digital operation, we’re looking for an experienced eCommerce Specialist to join our technology team in Hurstville.

The Role

Reporting to the eCommerce Manager, this is a hands-on role focused on the operation, optimisation and continuous improvement of RSEA’s B2B and B2C eCommerce platforms.

You’ll manage day-to-day platform operations, troubleshoot website and system issues, coordinate technical fixes and enhancements and help improve the performance and reliability of our digital storefronts.

Working closely with eCommerce, IT, Marketing, Buying, Product and external vendors, you’ll operate across systems including Commerce Vision, Pronto ERP, integrations, payment gateways and freight services.

Key Responsibilities

• Manage day-to-day operations across RSEA’s eCommerce platforms
• Investigate and resolve website, checkout, order, content and platform issues
• Configure promotions, merchandising rules and platform functionality
• Troubleshoot issues across eCommerce systems, ERP and integrations
• Coordinate fixes and enhancements with IT, vendors and external partners
• Monitor integrations and scheduled processes and resolve failures
• Test platform changes, integrations and fixes before release
• Identify recurring issues and drive process improvements
• Monitor digital trading and website performance
• Prepare platform and operational reporting
• Maintain platform documentation and operating procedures
• Provide platform and process support across the eCommerce team

About You

• Experience in eCommerce, digital trading, platform operations or online merchandising
• Strong working knowledge of eCommerce platforms
• Experience troubleshooting website, platform and operational issues
• Comfortable working with IT teams, vendors and external partners
• Strong analytical and problem-solving capability
• Strong Excel skills and familiarity with CSV-based workflows
• Strong attention to detail and ability to manage competing priorities
• Confident communicating technical issues to non-technical stakeholders
• Commerce Vision experience is advantageous but not essential

What We Offer

• Hands-on ownership across a large B2B and B2C eCommerce environment
• Exposure across eCommerce platforms, ERP and integrations
• Opportunity to drive meaningful platform and process improvements
• Collaborative team environment within a growing national business
• Employee product discounts

How to Apply

If you’re an eCommerce professional who enjoys solving platform issues, improving processes and working across both technical and commercial teams, we’d love to hear from you.

If this sounds like an opportunity of interest, please apply below or contact [email protected] for a confidential discussion