ECOMMERCE SPECIALIST

About the role

The E-Commerce Specialist is responsible for managing and growing the company's online sales channels, including Shopee, Lazada, TikTok Shop, Facebook, website, and other digital marketplaces. The position handles product listings, order processing, promotions, inventory coordination, customer service, sales monitoring, and online campaign execution. The E-Commerce Specialist ensures that online stores are properly maintained, orders are processed accurately and on time, and sales targets are achieved through effective marketplace management and digital selling strategies.

Key responsibilities

• Manage and maintain company online stores and marketplace accounts, ensuring product listings are complete, accurate, and updated with descriptions, photos, prices, SKU codes, variants, and promotional information
• Monitor store ratings, reviews, product performance, and customer feedback to ensure online stores are visually appealing and updated with current products and promotions
• Monitor incoming orders from all online selling platforms and coordinate with Warehouse and Logistics for order preparation and dispatch
• Ensure orders are processed, packed, and shipped within platform requirements, and investigate order discrepancies and coordinate appropriate resolution
• Monitor daily, weekly, and monthly online sales, track sales versus targets, and identify opportunities for growth
• Prepare regular E-Commerce sales reports and analyze best-selling and slow-moving products to recommend strategies for increasing online revenue, conversion, and average order value
• Plan and execute marketplace campaigns, vouchers, discounts, bundles, flash sales, and other promotions, and coordinate participation in major platform campaigns
• Monitor online inventory levels and availability, and coordinate with Warehouse, Supply Chain, and Planning regarding stock replenishment to prevent overselling and stock-outs
• Respond promptly and professionally to customer inquiries and concerns, handle complaints, refunds, returns, and replacement requests, and maintain a high level of customer satisfaction
• Analyze marketplace performance including sales revenue, orders, conversion rate, traffic, product views, average order value, customer ratings, and return/cancellation rates

About you

• Bachelor's degree in Marketing, Business Administration, E-Commerce, Management, or related field
• At least 1–2 years of experience in E-Commerce, Online Sales, Digital Marketing, or Marketplace Management
• Experience handling Shopee, Lazada, TikTok Shop, Facebook Marketplace, or similar platforms is preferred
• Knowledge of online selling processes and marketplace policies
• Strong analytical and problem-solving skills
• Good communication and customer service skills
• Proficient in Microsoft Office and Google Workspace
• Knowledge of Excel/Google Sheets is highly preferred
• Can work under pressure and meet deadlines
• Willing to coordinate closely with Sales, Marketing, Warehouse, Logistics, Finance, and Customer Service teams