Ecommerce Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Demonstrated eCommerce operations experience gained directly within a retailer or consumer brand.
• Strong hands-on experience using Adobe Commerce/Magento in a live retail environment.
• Solid understanding of retail eCommerce processes, including promotions, product launches, campaign execution, onsite merchandising, and trade-calendar management.
• Experience coordinating multiple website activities and deadlines simultaneously.
• Practical experience delivering CRO initiatives and website improvements.
• Strong understanding of eCommerce metrics, reporting, analysis, and performance commentary.
• Excellent attention to detail and a disciplined approach to quality assurance.
• Strong initiative and the ability to identify and resolve issues with limited supervision.
• Clear stakeholder-management and communication skills.
• Ability to remain operationally hands-on while providing guidance and best-practice support to other team members.

Preferred

• Experience supporting an Australian or international retail brand.
• Experience in fashion, apparel, lifestyle, or another high-volume promotional retail environment.
• Familiarity with web analytics, testing, product information, content management, or digital merchandising tools.
• Previous experience coaching junior eCommerce or digital operations team members.
• Experience documenting workflows and implementing process improvements.
• Important Experience Requirement
• This position requires direct exposure to eCommerce operations from the retailer or brand side.
• Candidates whose experience has primarily been with agencies, software or service vendors, B2B marketplaces, account management, or merchant onboarding must also demonstrate substantial hands-on ownership of a retailer’s website operations, trade calendar, onsite execution, and commercial performance.
• Marketplace onboarding or vendor account management experience alone will not provide the operational retail experience required for this role.

Core responsibilities:

• eCommerce Operations and Website Execution
• Manage the day-to-day execution of website updates using Adobe Commerce/Magento.
• Coordinate product, promotional, merchandising, content, and campaign activity across the website.
• Ensure all onsite activity is implemented accurately and in accordance with the digital trade calendar.
• Conduct pre-launch and post-launch quality checks to confirm that promotions, content, links, pricing, and customer journeys function as intended.
• Identify and resolve website issues, coordinating with internal stakeholders and external partners where required.
• Maintain high standards of website accuracy, usability, presentation, and customer experience.
• Conversion Rate Optimisation
• Coordinate and consistently deliver conversion rate optimisation initiatives across the website.
• Identify opportunities to improve navigation, product discovery, onsite merchandising, and the overall purchase journey.
• Support the planning, implementation, and evaluation of CRO tests and website enhancements.
• Use customer behaviour and performance data to recommend practical improvements.
• Monitor the impact of changes and apply learnings to future activity.
• Trade Calendar Coordination
• Manage and coordinate concurrent onsite activities, promotions, campaigns, and content releases.
• Work closely with marketing, merchandise, creative, technology, and other stakeholders to keep deliverables on schedule.
• Track dependencies, identify potential delays, and take initiative to address risks before deadlines are affected.
• Maintain clear visibility of upcoming activity and ensure stakeholders understand their responsibilities and timelines.
• Reporting and Performance Analysis
• Monitor key eCommerce metrics, including traffic, conversion rate, average order value, revenue, bounce or engagement rates, and campaign performance.
• Prepare accurate and timely performance reports.
• Provide meaningful commentary and analysis—not simply report the numbers.
• Identify trends, issues, and commercial opportunities and translate findings into clear recommendations.
• Support post-campaign reviews and continuous improvement planning.
• Team Support and Process Improvement
• Provide hands-on guidance and support to less-experienced members of the digital operations team.
• Share Adobe Commerce/Magento expertise, retailer best practices, and effective ways of working.
• Review current workflows and recommend improvements that increase accuracy, efficiency, and consistency.
• Develop or improve operating procedures, checklists, and quality-control processes.
• Encourage accountability, attention to detail, and proactive problem-solving across the team.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!