Ecommerce Specialist

• Manage and update product listings, descriptions, images, and pricing across all e-commerce platforms (e.g., MHA Online Store, Lazada, Shopee), ensuring the online store is functional, visually appealing, and user-friendly.
• Monitor platform performance, identifying and resolving issues to maintain optimal site speed and functionality.
• Collaborate with the marketing team to develop and execute digital marketing campaigns (email, social media, promotions) and implement SEO strategies to improve website traffic and visibility.
• Analyze and report on campaign and platform performance, adjusting strategies to maximize ROI.
• Track and analyze key performance metrics such as conversion rates, sales trends, and customer behavior; generate regular reports with actionable insights; conduct competitor analysis to stay ahead of market trends.
• Coordinate with supply chain and logistics teams for accurate stock levels and timely order fulfillment; prepare demand planning and forecasting in coordination with Supply Chain.
• Manage inventory levels by maintaining safety stock, conducting periodic audits with Internal Audit and Supply Chain, and ensuring proper storage of all SKUs.
• Ensure timely and accurate invoicing in the accounting system in coordination with the E-commerce Admin.
• Resolve online order issues promptly and coordinate with the Customer Service team for non-ecommerce-related concerns; implement strategies to boost customer engagement and retention (e.g., loyalty programs, personalized offers).
• Ensure secure payment processing, monitor payment gateway performance, troubleshoot payment issues, and ensure compliance with data protection regulations in coordination with Finance & Accounting.
• Perform other job-related duties as assigned from time to time.

Qualifications:

• College graduate of Bachelor’s Degree in Business Management or Marketing
• At least 3 years of experience in e-commerce management, digital marketing, or a similar role.
• Has experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and online marketplaces.
• Can start immediately