Ecommerce Supervisor

Job Overview

E-commerce Supervisor is responsible for supervising the day-to-day operations and performance of the company's e-commerce business, with primary responsibility for managing all .com websites across Dyson, Nutribullet, and Fitflop Philippines. The role ensures that all brand websites deliver an exceptional customer experience while supporting business growth, sales performance, and operational excellence.

E-commerce Supervisor oversees website content, product merchandising, online promotions, marketplace operations, and digital commerce initiatives. Working closely with Marketing, Merchandising, Customer Service, Warehouse, IT, and Finance, this role ensures seamless execution of e-commerce activities across all brands.

Key Responsibilities

Website Management

• Manage the day-to-day operations of all .com websites for Dyson Philippines, Nutribullet Philippines, and Fitflop Philippines.
• Ensure all websites are timely updated with accurate product information, pricing, promotions, inventory availability, and marketing content.
• Monitor website performance, user experience, and functionality to ensure optimal customer engagement and conversion.
• Coordinate with internal and external partners to resolve website issues and implement enhancements.

Marketplace Management

• Supervise the daily operations of TikTok Shop.
• Ensure timely execution of promotional campaigns, pricing updates, product launches, and inventory synchronization.
• Coordinate with marketplace account managers to maximize visibility, sales performance, and campaign opportunities.
• Monitor marketplace KPIs, seller ratings, SLA’s and other operational compliance.

Campaign & Digital Merchandising

• Execute major online campaigns such as Birthday Sale, Payday Sale, 8.8, 9.9, 10.10, 11.11, and 12.12.
• Collaborate with the Marketing team on promotional assets, banners, landing pages, and digital campaigns.
• Ensure product listings are complete, optimized, and aligned with each brand's merchandising standards.

Social Commerce & Digital Support

• Support digital marketing and social commerce initiatives that drive website traffic and online sales.
• Coordinate with the Marketing team to ensure campaign consistency across websites, marketplaces, email marketing, and social media channels.
• Monitor customer engagement and recommend improvements based on customer behavior and sales performance.

Operations & Customer Experience

• Coordinate with Warehouse, Customer Service, Finance, Merchandising, and Logistics teams to ensure efficient order fulfillment and customer satisfaction.
• Monitor and ensure timely order processing completion, fulfillment, returns, cancellations, POS processing, answer chat, inquiries and customer concerns to maintain excellent service levels.
• Ensure inventory availability and inventory accuracy for online channels.

Performance Monitoring & Reporting

• Track and analyze key e-commerce performance indicators, including:
• Sales Revenue
• Website Traffic
• Conversion Rate
• Average Order Value (AOV)
• Customer Acquisition
• Return on Advertising Spend (ROAS)
• Marketplace Performance
• Prepare daily, weekly, and monthly sales and performance reports for management.
• Recommend process improvements and initiatives to increase online sales and operational efficiency.
• Meet or exceed assigned targets across all designated platforms.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, E-commerce, Digital Marketing, Information Technology, or a related field.
• At least 3 years of experience in e-commerce, online retail, digital commerce, or marketplace management, with supervisory experience preferred.
• Experience managing e-commerce websites (brand-owned .com sites) and online marketplaces such as Lazada, Shopee, TikTok Shop, and Zalora.
• Strong understanding of website management, online merchandising, digital marketing, and customer journey optimization.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to manage multiple brands, projects, and priorities in a fast-paced retail environment.
• Results-oriented with a strong focus on customer experience and continuous improvement.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person