Ecommerce voice process

Job Description:-

International E-Commerce Project – Noida

We are hiring Experienced Candidates for a permanent International E-Commerce project at our Noida location.

POSITION DETAILS

• Designation: Associate Customer Support

• Process: International E-Commerce

• Work Location: Tech Mahindra, Building 2, Plot No. 131–133, Noida Special Economic Zone (NSEZ), Block A, Phase II, Noida, Uttar Pradesh – 201305

• Employment Type: Permanent

• Work Mode: Work From Office (WFO)

• Working Days: 5 days a week

• Week-offs: 2 rotational week-offs

• Shifts: Rotational, including night shifts

• Interview Mode: Online interview only

• Joining: Immediate joiners preferred

SALARY & CTC CRITERIA

• B2-Level English Communication: Maximum CTC up to ₹5 LPA.

• C1-Level English Communication: Maximum CTC up to ₹7 LPA.

Important Salary Conditions:

• Maximum hike allowed: 25% on the candidate’s last drawn CTC.

• Final CTC will depend on English communication proficiency and last drawn CTC.

• Both the applicable salary ceiling and maximum hike must be considered while finalizing the offer.

ELIGIBILITY CRITERIA

• Qualification: 10+2 / Graduate

• Experience: Experienced candidates can apply

• Age Limit: Maximum 35 years

• Excellent English communication skills (B2/C1 level)

• Good verbal and written communication

• Basic computer proficiency

• Comfortable with rotational shifts, including night shifts

• Willing to work from the Noida office

• Experienced candidates must have relevant documented work experience

KEY RESPONSIBILITIES

• Handle customer interactions for an international E-Commerce process.

• Assist customers with their queries and concerns professionally.

• Deliver an excellent customer experience.

• Follow process guidelines, quality standards and compliance requirements.

• Meet individual productivity and performance targets.

• Maintain professional communication and customer-handling standards.

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Provident Fund

Work Location: In person