Economic Benefits Trainer

What You'll Be Doing

Economic Services provides services such as, Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF) and Child Care Subsidy (CCS).

The purpose of the Economic Benefits Trainer is to design, develop and provide training to new hires and seasoned staff within Economic Services (ES). The trainer also participates in the analysis, design, development, and facilitation of training efforts; and integrates best practices. The Staff Trainer reports directly to the Program and Staff Development (PSD) Supervisor.

This position's primary focus is Adult Medicaid (AMA) including Private Living Arrangement (PLA), Long Term Care (LTC), and Special Assistance (SA) , with other program focus based on departmental need.

Essential Job Functions :
Deliver training in the areas of Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building

Design, develop, deliver, and administer tests, quizzes, and exams

Evaluate training programs (including online courses, self-study, and blended learning opportunities) for caseworkers, supervisors, and managerial staff

Compose a training schedule and facilitate the learning process to ensure that training is engaging and that the transfer of learning is occurring

Develop and update effective curricula to address identified training needs in all benefit program areas

Ensure that training in each program is aligned with Federal and State policies and that county policies are followed

Monitor staff learning, comfort, implementation, and operational needs

Write and communicate weekly individual status updates to the supervisors and program manager

Meet with staff to plan an appropriate course of action to improve individual training deficiencies

Communicate individual pathways progress reports to supervisors at the conclusion of training

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

Bachelor's degree

Three years of job-related experience

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

Three (3) years of experience working within Adult Medicaid (AMA) programs within a State or County Department of Economic Self-Sufficiency training adults using adult learning theories and practices

Bachelor's degree or higher level of education in a related field to the position

How Will We Know You're 'The One'?

Ability to develop and deliver presentations, training, and ideas to individuals or groups

Ability to facilitate groups

Strong interpersonal/human relations skills

Strong analytical and creative problem-solving skills

Ability to identify problems, determine possible solutions, and actively work to resolve the issues

Excellent written and verbal communication skills - ability to convey information verbally to individuals or groups to ensure that the message is understood

Ability to listen and respond appropriately to information from others

Knowledge of adult learning, instructional design, and curriculum development techniques

Ability to instruct and train employees, students, faculty and/or other clients by providing information, including appropriate procedures, practices and/or the operation of equipment

Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes

Ability to motivate and coach individuals

Ability to maintain a high level of confidentiality

Ability to work independently and as part of a team

Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork

Ability to build and maintain ongoing, collaborative, working relationships with co-workers to achieve the goals of the work unit

Ability to organize and prioritize duties

Ability to remain flexible to meet constantly changing and sometimes opposing demands

Ability to operate a personal computer and use various Microsoft Office Products, internet browsers, web-based systems, etc.

Ability to maintain social, ethical, and organizational norms

Ability to firmly adhere to codes of conduct and ethical principles

Accountable to complete projects and meet deadlines

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm

Hiring Range: 27.20 - 34.92

Market Range: 27.20 - 42.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/31/2026