EDC Liason

The ideal candidate for this role will be responsible for providing an effective, efficient and value adding support function to the Outsource Debt Recovery department.

What You'll need to do this role:

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent

Experience & Skills

• Minimum of 1 year experience in EDC management
• Knowledge and understanding of the Debt Collectors Act and the NCA
• Effective communication skills (verbal and written)
• Proven track record in problem solving whilst constructively managing conflict and disputes
• Excellent telephone etiquette
• Proven track record in report writing and presentations
• Must be computer literate (Email, Internet, Word, Excel and PowerPoint)
• Clear credit and criminal record

Attributes & Behaviors

• Performance-driven and results -orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication (communicate across all levels)
• Team player but able to work independently
• Innovative and resilient to change

Good planning and organizational ability

What you'll love doing in this role:

• Achieve performance metrics and operational cash outcomes while focusing on conversion rates and day-to-day processes.
• Ensure operational and quality efficiencies by liaising with EDCs, managing performance, and supporting management with communication.
• Facilitate EDC performance targets and provide insights to improve outcomes.
• Capture accurate data, process payment schedules, align debt collection procedures, and manage direct payments and invoices.
• Build and maintain stakeholder relationships, ensuring clear communication and enhancing service delivery.
• Monitor, report, and ensure EDC performance aligns with SLA standards.