EDC Terminal Technician

EDC Terminal Technician

Job Summary

Responsible for the installation, configuration, maintenance, troubleshooting, monitoring, and technical support of Electronic Data Capture (EDC) terminals and related payment infrastructure.

The role involves supporting payment terminal operations, diagnosing hardware and connectivity issues, performing system configuration, coordinating with merchants, banks, service providers and vendors, and ensuring EDC terminals remain operational, secure and available.

Key Responsibilities

• Install, configure, deploy, test and maintain EDC/payment terminals at merchant locations.
• Perform on-site and remote troubleshooting for EDC terminal hardware, software, network and transaction-related issues.
• Diagnose and resolve terminal connectivity issues involving Wi-Fi, SIM/mobile networks and other communication channels.
• Configure and troubleshoot payment terminal parameters, applications, network settings and connectivity requirements.
• Perform terminal replacement, configuration, testing and commissioning.
• Conduct transaction testing, including successful, failed, declined, reversed and settlement transactions.
• Monitor EDC terminal availability and investigate transaction failures, communication errors and system abnormalities.
• Coordinate with banks, payment service providers, network providers, vendors and internal technical teams to resolve incidents.
• Perform preventive maintenance, terminal health checks, software/application updates and configuration reviews.
• Maintain records of EDC terminal deployments, configurations, incidents, replacements and maintenance activities.
• Assist with troubleshooting and supporting payment-related applications and systems, including payment gateways and transaction processing platforms.
• Investigate transaction discrepancies and assist relevant teams with transaction and log verification.
• Collect and analyse terminal, application, server and network logs to identify the root cause of incidents.
• Escalate complex hardware, software, network or payment issues to the appropriate vendor or specialist team.
• Follow security, access-control, change-management and operational procedures for payment infrastructure.
• Support incident response and service restoration during payment system outages or critical incidents.
• Prepare technical documentation, troubleshooting guides, maintenance reports and incident reports.
• Perform other technical support and infrastructure duties related to EDC and payment systems as assigned.

Banking & Transaction Support

• Liaise with relevant banking and payment partners regarding EDC transaction-related issues and technical incidents.
• Coordinate with relevant parties to investigate and resolve transaction failures, declined transactions, settlement issues and terminal-related errors.
• Perform and coordinate manual settlement processes when required to ensure outstanding transactions are properly settled.
• Investigate and analyse error codes, transaction response codes and terminal errors to identify the cause of failed or unsuccessful transactions.
• Coordinate with relevant internal and external teams for transaction verification, reconciliation and issue resolution.
• Monitor and follow up on outstanding transaction issues until resolution.
• Prepare and submit periodic installation and deployment updates to relevant stakeholders.
• Maintain records of transaction incidents, manual settlements, error codes, correspondence and resolutions for future reference and reporting.
• Act as a technical point of contact between the Company, banking partners, payment service providers and other relevant stakeholders for EDC terminal and transaction-related matters.

Technical Skills

• EDC/POS/payment terminal configuration and troubleshooting.
• Transaction processing support.
• Knowledge of soldering and microprocessor-related technical work.
• Log analysis and incident troubleshooting.
• Hardware installation and maintenance.
• Remote and on-site technical support.
• System deployment, testing and configuration management.

Preferred Qualifications

• Diploma, Degree or Certificate in Information Technology, Computer Science, Networking, Electronics or a related technical field.
• Experience in EDC/POS, payment systems, banking, fintech, telecommunications or IT infrastructure is an advantage.
• Knowledge of networking and transaction processing systems.
• Proficient in Microsoft Excel and Terminal Management Systems.
• Strong troubleshooting and problem-solving skills.
• Willingness to perform on-site support and travel to merchant locations when required.
• Ability to work during scheduled maintenance windows, deployments and critical incidents when required.