Edge Platform Engineer

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Locaiton - PUNE

Mandatory skills - Network (Routing switching , Datacenter ) design and implementation.

Cisco Routing and Switching

Edge Platform Engineer:
Successful deployment and modernization efforts across a global footprint.
Design, implement, and evolve secure, scalable Edge platforms that deliver reliable application and network services closer to users and systems. Define platform architectures, automation, observability, and engineering standards for resilience, performance, security, and operability. Partner with Product, Network, Application, and Engineering teams to translate business needs into reusable capabilities, guide technical decisions and trade-offs, and accelerate delivery. Drive platform modernization, lifecycle management, and targeted proofs of concept that support the long-term technology.

Mandatory Skills: Cisco Routing and Switching .

Experience: 5-8 Years .

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