EDI Coordinator & Analyst

Overview

The ideal candidate oversees daily electronic data interchange between customers, third-party partners, and Syspro. This role ensures transactions are processed accurately and on time, coordinates issue resolution, and holds responsible parties accountable for corrections and follow through. Working across sales, customer service, warehouse, and finance, this position strengthens system accuracy, supports customer compliance, and reduces processing delays and manual intervention.

Responsibilities

• Own daily EDI operations across customers, 3rd parties, and Syspro.
• Monitor transactions, acknowledgments, errors, and warnings to ensure successful processing.
• Oversee 850 purchase order imports, ensuring accurate and complete sales orders in Syspro.
• Oversee 945 warehouse shipment confirmations, ensuring accurate shipment, inventory, lot, and invoice updates.
• Monitor 997 functional acknowledgments and follow up on missing or rejected acknowledgments.
• Assign issues to the appropriate internal teams or external partners and track them through resolution.
• Hold responsible parties accountable for corrections, deadlines, and follow-through.
• Verify completed corrections and coordinate reprocessing without creating duplicate transactions.
• Identify discrepancies in pricing, quantities, units of measure, customer mappings, and shipment data.
• Confirm shipment imports accurately update inventory, lot records, order statuses, and invoices.
• Serve as the central contact for EDI matters involving customers, providers, warehouses, and internal teams.
• Coordinate trading partner onboarding, mapping changes, testing, and system updates.
• Monitor customer requirements and document deadlines to help prevent compliance failures and chargebacks.
• Maintain procedures, issue logs, and clear ownership of EDI responsibilities.
• Report unresolved issues, recurring failures, and processing delays to management.
• Drive process improvements that strengthen system accuracy and reduce manual intervention.

Qualifications

• 5+ years of experience in EDI operations, ERP support, order management, or a related role.
• Experience monitoring transaction processing, investigating errors, and coordinating corrections across internal teams and external partners.
• Understanding of sales orders, shipping, inventory movements, lot tracking, and invoicing.
• Experience with ERP systems; Syspro experience preferred.
• Strong analytical skills, with the ability to identify pricing, quantity, unit of measure, and data mapping discrepancies.
• Strong organizational and communication skills, with the ability to assign ownership, manage deadlines, and drive issues through resolution.
• Experience with trading partner onboarding, EDI testing, customer compliance requirements, and chargeback prevention preferred.
• Associate or bachelor’s degree in business, information systems, supply chain, or a related field preferred; equivalent practical experience considered.