EDI Support Analyst

The EDI Support Analyst will be responsible for supporting NOV’s electronic data interchange (EDI) and business-to-business (B2B) integrations within the Shared Services organization. This position focuses on production support, customer onboarding, and project coordination to ensure stable and efficient data exchange between NOV and its trading partners. The role requires a balance of technical acumen, communication skills, and process discipline to drive seamless integration, issue resolution, and continuous improvement across NOV’s EDI/B2B landscape. The analyst will be responsible for monitoring end-to-end EDI transactions, performing initial issue diagnosis, and supporting the timely resolution of integration and data flow issues. The role also involves collaborating with internal stakeholders and external trading partners to ensure reliable transaction processing and successful onboarding of new EDI connections.

Responsibilities

• Provide day-to-day production support for EDI/B2B transactions, ensuring accuracy, timeliness, and issue resolution.
• Monitor and troubleshoot EDI transaction failures and coordinate with internal teams and external partners to resolve them promptly.
• Support onboarding of new customers and suppliers to NOV’s EDI/B2B platforms.
• Partner with business users and ERP technical teams to analyze integration requirements and implement new EDI/B2B connections.
• Coordinate testing, documentation, and deployment of EDI/B2B enhancements or projects.
• Maintain transaction performance reports and support continuous improvement initiatives to enhance system reliability and data quality.
• Document and maintain partner profiles and process flows.
• Collaborate with Shared Services, Operations, and external trading partners to ensure alignment in business processes and system capabilities.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business, or a related field.
• 2–3 years of hands-on experience in EDI/B2B integration, including production support and project coordination.
• Working knowledge of EDI standards (e.g., ANSI X12, EDIFACT, XML) and related transaction sets.
• Familiarity with integration of middleware tools (e.g., BizTalk, or equivalent).
• Familiarity with supply chain transactions like RFQ/Quote/PO/SO/Ship Notice/Invoice etc.
• Experience managing incident tickets and change requests (Jira, or similar).
• Strong communication, problem-solving, and analytical skills.
• Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.
• Experience with customer/vendor onboarding and production support in a supply chain environment.
• Exposure to Shared Services or global IT support functions.
• Understanding of ERP integrations, preferably Oracle PO/SO/Ship/Invoice modules.