EDI Technical Support Engineer

Roles and Responsibilities :

• Provide technical support to customers on EDI (Electronic Data Interchange) systems, ensuring timely resolution of issues and high levels of customer satisfaction.
• Troubleshoot and resolve complex technical problems related to EDI transactions, including data discrepancies, errors, and downtime.
• Collaborate with internal teams to identify root causes of issues and implement solutions to prevent future occurrences.
• Develop documentation for knowledge sharing among team members and stakeholders.

Job Requirements :

• 4-8 years of experience in IT services & consulting industry with expertise in ANSI X2 standards for EDI.
• Strong understanding of electronic data interchange processes and protocols.
• Experience working with various types of EDI software applications such as VAN/Telecom-based solutions.