eDiscovery Client Services Project Analyst

Job Summary

Epiq is seeking a Client Services Project Analyst to support the successful delivery of client projects and workflows. This role works closely with Project Managers and cross-functional teams to coordinate project activities, manage client data processing, track project progress, and ensure timely execution of client requests. The ideal candidate will be highly organized, detail-oriented, and comfortable working in a fast-paced, client-focused environment.

Key Responsibilities

• Serve as a primary point of contact for day-to-day client and internal project requests, escalating issues as needed.
• Monitor, track, and report project progress across multiple operational teams.
• Prepare and maintain project documentation, including Statements of Work (SOWs), playbooks, status reports, and workflow updates.
• Receive, review, organize, and process client data using Relativity Processing.
• Provide routine support and troubleshooting for Relativity Processing and workspaces.
• Interpret client requirements and communicate project instructions effectively to internal teams.
• Assist in resolving issues related to hosted or delivered client data.
• Manage project queues and priorities to support timely delivery of client requests.
• Support operational initiatives and client-facing activities as required.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Law, Information Technology, Computer Science, Information Systems, Legal Studies, or a related field.
• Experience in client services, project coordination, eDiscovery, legal technology, or data processing environments is preferred.
• Working knowledge of Relativity platform functionalities.
• Strong technical aptitude with experience using databases, review platforms, and business applications.
• Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Strong analytical, problem-solving, and troubleshooting capabilities.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.
• Ability to collaborate effectively within cross-functional teams.
• High attention to detail and commitment to delivering quality results.
• Flexibility to work extended hours, periodic on-call shifts, and occasional weekends based on business needs.