EdTech Sales & Outreach Coordinator

Ascend EdTech is looking for an EdTech Sales & Outreach Coordinator to join our growing team.

The candidate will be responsible for international calling, lead generation, lead follow-up, customer communication, webinar coordination, and sales support.

This is a customer-facing role suited for someone confident speaking with international prospects, enjoys sales conversations, and has strong follow-up skills.

Responsibilities

• Make outbound international sales calls to prospective students, parents, educators, and institutions.
• Contact and follow up with leads generated through digital marketing, webinars, events, social media, and other channels.
• Explain Ascend EdTech's courses, programs, schedules, and learning opportunities.
• Identify customer needs and recommend suitable programs.
• Qualify leads and maintain accurate lead information.
• Follow up with interested prospects through calls, WhatsApp, email, and other channels.
• Handle customer questions and basic objections professionally.
• Coordinate online webinars, workshops, demos, and information sessions.
• Communicate with webinar participants and send reminders.
• Follow up with webinar attendees to identify sales opportunities.
• Coordinate with trainers, marketing, sales, and operations teams.
• Update CRM records and maintain accurate sales activity.
• Prepare daily and weekly reports on calls, leads, follow-ups, appointments, and conversions.
• Achieve assigned outreach and sales targets.
• Newsletter preparation and scheduling

Requirements

• 2–4 years of experience in inside sales, telesales, telecalling, business development, lead generation, customer service, or sales coordination.
• Excellent English communication skills.
• Comfortable making international calls.
• Strong interpersonal and convincing skills.
• Good follow-up and lead management abilities.
• Experience handling customers over the phone, WhatsApp, or email.
• Basic knowledge of CRM systems.
• Good computer skills.
• Strong organisational skills.
• Ability to work independently in a remote environment.

Preferred Experience

Candidates with experience in the following areas will be preferred:

• EdTech
• Online education
• International sales
• Inside sales
• Tele-sales
• SaaS sales
• Education counselling
• Lead generation
• Webinar coordination
• CRM-based sales

Performance Metrics

The successful candidate will be measured on:

• Number of leads contacted
• International calls completed
• Qualified leads generated
• Follow-up rate
• Appointments and consultations
• Webinar participation
• Lead conversion
• Enrollment/sales contribution
• CRM and reporting accuracy

Benefits

• Remote working
• International customer exposure
• Opportunity to work in the growing EdTech and Future Skills sector
• Exposure to AI, Robotics, Game Development, and Esports
• Professional growth opportunities

Benefits:

• Work from home

Work Location: Remote