Education Calling Executive / Counsellor

Experience: 2+ Years
Industry: Education / EdTech
Employment Type: Full-Time

Department: Admissions / Sales / Student Counselling
About the Role
We are looking for an experienced Education Calling Executive / Counsellor with at least 2 years of experience in education-based calling, lead follow-up, and student counselling.
The ideal candidate should be confident in speaking with students and parents, understanding their requirements, explaining courses or programs, and converting qualified leads into admissions.
Key Responsibilities

• Make outbound calls to students and parents from provided leads.
• Handle inbound enquiries and provide accurate information about courses, programs, fees, eligibility, and admission processes.
• Understand students' educational requirements, career goals, and preferences.
• Counsel students and parents regarding suitable courses and programs.
• Follow up with leads through calls, WhatsApp, and other communication channels.
• Maintain regular follow-ups with interested and prospective students.
• Convert qualified leads into admissions/enrolments.
• Maintain accurate records of calls, follow-ups, and lead status in CRM or relevant systems.
• Achieve monthly calling, counselling, and admission/conversion targets.
• Build a positive relationship with students and parents throughout the admission journey.
• Coordinate with the admissions and operations teams to ensure a smooth enrolment process.
• Handle objections and queries professionally and effectively.
• Requirements
• Minimum 2 years of experience in education-based calling, counselling, admissions, or EdTech sales.
• Excellent verbal communication and interpersonal skills.
• Comfortable speaking with students and parents over the phone.
• Strong convincing, counselling, and objection-handling skills.
• Good understanding of the education/admission sales process.
• Target-oriented and comfortable working with monthly KPIs.
• Basic knowledge of CRM tools, Google Sheets, Excel, or similar systems.
• Ability to manage multiple leads and follow-ups efficiently.
• Fluency in English and Hindi is preferred.

Preferred CandidateThe candidate should have experience in areas such as:

• Student counselling
• Course/admission counselling
• EdTech calling
• Education sales
• Lead generation and follow-up
• Admission conversion
• Parent and student communicationKey Performance Indicators (KPIs)
• Number of calls made
• Lead follow-up rate
• Qualified leads generated
• Counselling sessions completed
• Admission/enrolment conversions
• Lead-to-admission conversion rate
• Follow-up efficiency
• Monthly revenue/admission targets

What We Offer

• Competitive salary based on experience and skills
• Performance-based incentives
• Growth opportunities within the education sector
• Professional and supportive work environment
• Opportunity to work with a growing education-focused team

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person