Education Counsellor (Cebu Office)

About IDP

IDP is a global leader in international education services, helping students, test takers, and institutional partners achieve their goals through trusted relationships, digital innovation, and customer-focused solutions. Headquartered in Melbourne, Australia, and listed on the Australian Securities Exchange (ASX), IDP operates in more than 50 countries with over 7,000 employees worldwide. For more than 50 years, IDP has supported students pursuing education in Australia, the United Kingdom, the United States, Canada, and New Zealand. Through its expertise in student placement, English language testing, and education services, IDP continues to transform lives by delivering exceptional customer experiences, driving innovation, and creating global opportunities through education.

POSITION PURPOSE

The Education Counsellor will part of the Cebu team. He/she will work with the Student Placement Team Lead, Area Manager and with the Marketing team in identifying opportunities to grow the AU/NZ and MD market.  

The core purpose of this Counsellor is to guide students on their study abroad plans, whilst providing exemplary customer service throughout the counseling process to meet and exceed the individual and team target; actively participate and engage in Marketing-led lead generating events, exhibitions, and promotions for IDP and its partner institutions; and establish good relationship with internal and external stakeholders

Business Acumen and Customer Service

• Provide counselling services and information to customers (students and/or parents) on assigned country destination’s education system

• Provide accurate, efficient and quality service throughout the counseling process that exceeds customer’s expectation

• Attend to students’ queries quickly and professionally

• Attend to students’ complaints tactfully and professionally

• Promote and encourage customers to avail related services and products (Student Essentials)

• Represent IDP in promotional activities like exhibition, road shows, and mobile counselling

Client Relations and Business Development

• Develop knowledge on IDP clients

• Develop good rapport between students and clients

• Ensure good conversion of students for clients

• Provide local support services e.g. school visits, appointments, etc. when needed

• Maintain friendly & professional relationships with all stakeholders including universities/institutions and students

• Attend to clients engaged in Interview programs and Counsellor Briefings

• Assist at marketing events as assigned

Quality of Work and Results-orientation

• Accuracy of information

• Ensure that the contact details of the clients are accurate and updated when there are changes

• Maintain a good student database for follow up

• Good rapport and follow up with students

• Achieve individual volume targets

• Propose process improvements as applicable

Technical and Professional Knowledge

• Competent knowledge of assigned country destination’s education system / culture, life style and geographic region / of university courses and careers outlook

• Competent knowledge of migration rules & regulations

• Utilize the correct procedures in SAM/C4C for recording student data, generating and completing documents/forms

• Possess relevant computer skills

• Take ownership of problem and seeks timely solutions

Teamwork

• Embrace with the team the common goal of achieving set targets throughout the pipeline, with strong focus on Applications and Finalizations

• Commit to a consistent coordination with the Student Services team and instill a team-based work culture

• Be available to assist when other colleagues are busy or not available

Communication, Organization, and Planning

• Good communication skills to liaise with students and client institutions

• Active listening to customer/client inquiries

• Communicate ideas, directions, or advice clearly and, where required, comprehensively

• Regular communication with the Student Services Team Lead and Area Manager on Pipeline updates.

RELATIONSHIPS

Internal

• Team Lead

• Area Manager

• Destination Managers

• Other IDP Philippines Teams and Colleagues

• Country Leadership Team

External

• IDP Partner School Representatives

• Students and Parents

• Local Institution point persons

What We're Looking For

• Must be a Filipino citizen

• Preferrably Experienced Education Counsellor in any of the following destinations - Australia, New Zealand, US

• Fresh Graduates may also apply

• Educated to Bachelor’s degree level or equivalent.

• Knowledge of education institutions admission processes, immigration requirements and their international operations.

• Fluent in English

• Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.

• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).

• Excellent planning and organising skills with the ability to manage multiple competing priorities.

• Customer focused, with a passion for providing outstanding service.

• Highly effective relationship building and relationship management skills.

• Effective team worker, supporting colleagues and contributing positively to overall team’s success.

• Ability to proactively identify, analyse and solve problems effectively.

• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.

• Strong IT skills – Microsoft Office suite, CRM systems.

• Experience of working with a CRM system.

• Experience of education counselling.

WORKING AT IDP 
 
At IDP Education, our success is driven by our passionate, committed, and caring employees across the globe. We foster a collaborative and inclusive workplace where teamwork, innovation, and diverse perspectives are valued and celebrated. Employees are encouraged to take initiative, think creatively, solve challenges, and contribute to meaningful outcomes while being accountable for their work. We are committed to supporting personal, professional, and career growth by providing opportunities for continuous learning and development. By embracing diversity, promoting flexibility, and encouraging a healthy work-life balance, IDP empowers our people to thrive while making a positive impact on students, partners, and communities worldwide.

Benefits: 13 & 14th Month Pays, Medical, Life Insurance, Vacation and Sick Leaves, Hybrid Work Set Up

Office Locations: Cebu Office

Ready to take the next step in your career? Apply today by sending your updated CV to our People Experience Officer, Kent Lucero.

 Email: [email protected]

 Subject line: IDP – [Position You’re Applying For]