Education Inside Sales

Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

As part of the Japan Education Sales Team, the Education Inside Sales is

responsible for driving customer growth, software adoption,

and revenue generation across assigned education territories.

The Education Inside Sales works in close partnership with Sales Representatives,

Customer Success Specialists (CSS), Customer Success Engineers (CSE),

and other cross-functional teams to develop and execute account growth strategies.

This role combines opportunity management, customer engagement, software adoption programs,

and strategic prospecting to expand MathWorks' presence within education institutions.

The Education Inside Sales plays a critical role in identifying growth opportunities,

increasing customer value realization, and supporting long-term customer success

through a data-driven and consultative approach.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities New License Sales & Opportunity Management

• Develop and close new license sales opportunities from qualified leads and inbound customer

inquiries

• Qualify opportunities to understand customer needs, stakeholders, budget, and timeline.
• Communicate the value of MathWorks products and solutions aligned with customer requirements.
• Manage opportunities through the sales process and maintain accurate forecasts.
• Collaborate with Sales Representatives on account strategies and escalations.

Renewal, Growth & Account Development

• Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies
• Proactively contact customers and explain the product and support benefits of

continuing maintenance services

• Identify and develop growth opportunities within existing and prospective education accounts.
• Execute strategic prospecting activities to expand customer engagement and generate new business opportunities.
• Analyze customer usage and adoption trends to identify opportunities and support account plans.
• Promote adoption and expanded use of MathWorks products and solutions across assigned education accounts.
• Identify and manage add on or cross sell opportunities by closing business or

transferring to appropriate sales representative to achieve the sale cycle

Territory Planning & Sales Operations

• Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve discrepancies
• Ensure accurate customer data and sales activities are collected and entered into CRM system to advance the sales cycle
• Respond to sales-related inquiries in a timely and professional manner
• Demonstrate strong forecasting and funnel management of your assigned territory
• Contribute to and support the territory plans in conjunction with sales representatives
• Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plan

Minimum Qualifications

• A bachelor's degree and 4 years of experience (or equivalent experience) with one year in a sales role is required.

Additional Qualifications

• General awareness and understanding of the function of a sales representative.
• 3+ yrs. work experience (sales support, lead management, or telemarketing experience, including 2 years of a customer-facing role)
• 1+ yr. Previous experience where the key component of the job was measuring against revenue metrics.
• Experience working in a goal and revenue-oriented environment.
• Familiarity with software licensing and policies, and generating customer quotations is desired.
• Strong organization/prioritization skills; proven ability to consistently meet deadlines.
• Customer satisfaction focus.
• Strong listening, probing, and phone skills.
• Strong written skills.
• Thoroughly familiar with the use of spreadsheets, Word, and the web.
• Ability to work well both autonomously and within a team environment.
• General understanding of the function of knowledge of CRM application (ex., Salesforce, Siebel, etc.)
• Business-level English