Education Manager

Education Manager

About Us

Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.

The Role

The Education Specialist plays a pivotal role in building and scaling Jomablue’s education ecosystem- covering internal staff, contractors, customers, and partners. This role blends strategic ownership, program design, and hands-on content development to deliver structured, measurable education programs that enable product mastery and operational excellence.

This position requires a strategic thinker skilled in instructional design, multimedia content creation, and certification frameworks. The successful candidate will develop and govern learning programs that are consistent, data-driven, and aligned with Jomablue’s product-led growth vision.

You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.

When and Where

This is a full-time role based in our Ultimo, NSW office.

Your Duties

• Lead the overarching education strategy, aligning training initiatives with business goals across internal, customer, and partner audiences.
• Define the framework for education delivery (LMS, micro-learning, live sessions, certification programs, and knowledge base) to ensure scalability and consistency.
• Act as the business owner of the Learning Management System, maintaining a seamless, high-quality learning experience across audiences.
• Define and uphold consistent standards for all learning delivery—ensuring programs are repeatable, measurable, and aligned with business goals.
• Collaborate with workstream owners on the design of continuous learning programs for team members.
• Develop structured certification pathways to support assessment of product knowledge.
• Partner with team leaders to standardize and document operational processes and support a culture of continuous learning.
• Manage and support a team of direct reports, providing day-to-day guidance, performance oversight, and professional development to foster a high-performing, engaged team.

Skills and Experience

While we list some skills and experience items below, we are focused on finding the right person who wants to learn.

Essential:

• Proven experience in instructional design, enablement, or education program management, ideally in a SaaS, technology, or events environment.
• Strong understanding of adult learning principles and digital learning methodologies.
• Experience managing and optimising LMS platforms .
• Demonstrated ability to design scalable learning programs across formats (written, video, interactive, live).
• Excellent project management and stakeholder coordination skills, able to work cross-functionally with multiple teams.
• Strong writing, editing, and content quality oversight skills.
• Skilled facilitator, confident in delivering training sessions and coaching others to present effectively.
• Analytical and data-driven, with experience using metrics to evaluate training impact.
• High attention to detail, ensuring accuracy and consistency across all learning materials.
• Strategic thinker with a passion for creating scalable learning ecosystems.
• Pragmatic and hands-on—comfortable balancing strategy with execution.
• Proactive problem solver who thrives in a dynamic, evolving environment.
• Committed to building a culture of continuous learning and enablement.

Desirable:

• Background in certification program design or credential frameworks.
• Experience working with or improving AI-accessible documentation (e.g., optimizing structure for retrieval or AI comprehension).
• Familiarity with knowledge base governance or documentation ecosystems (e.g., BoldDesk, Confluence, Notion).
• Exposure to customer education, partner enablement, or technical training programs in a product-led environment.
• Understanding of user analytics, reporting, and feedback loops to guide content iteration.
• Curiosity and enthusiasm for technology and digital learning innovation.
• Natural coach and mentor, able to empower others to become educators.
• Comfortable interpreting and presenting data insights to inform decisions.
• Appreciation for user experience and accessibility in education design.

The Right Fit

We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are

Communication Excellence - Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.

Collaboration & Teamwork - Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.

Customer Focus - A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.

Problem Solving & Decision Making - Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.

Dynamic Adaptability - The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.

What We Offer

• A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
• A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
• Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
• Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
• Regular ‘Best Practice Workshops’ and knowledge-sharing sessions that promote collaboration and continuous learning.
• A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
• A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.