Education Manager

JOB SUMMARY

The Education Manager leads the development, implementation, and continuous improvement of MDRT's year-round learning initiatives. Serving as an adult learning and instructional design expert, this role works to create relevant experiences. Develops, implements and manages online learning offerings and other educational programs; serves as staff liaison to assigned committees; leads strategic education projects; and supervises the learning management system administrator.

RESPONSIBILITIES

Learning Development and Instructional Design

• Lead the design, development, implementation, and improvement of year-round learning offerings.
• Apply adult learning and instructional design principles to online courses and other educational programs.
• Advise internal teams on learning design best practices, including support for Academy Skill Bites and other educational initiatives.
• Establish content development standards, templates, review processes, and quality expectations.
• Use learner feedback, participation data, and program results to recommend improvements.

Year-Round Learning Programs

• Manage planning and delivery of learning offerings.
• Evaluate opportunities for new products, formats, pathways, and delivery methods. Monitor program performance and learner engagement and recommend actions for improvement.

Committee and Volunteer Leadership

• Serve as staff liaison, guide volunteers in identifying needs, topics, subject matter experts and lead committee planning.
• Program and Project Management.
• Manage educational initiatives from concept through evaluation.
• Manage project plans, timelines, budgets, resources, risks, and deliverables.
• Prepare reports and presentations.
• Lead cross-functional projects and process improvements that advance Education department priorities.

Learning Operations and Technology

• Oversee learning operations in partnership with the LMS Administrator.
• Use reporting and analytics to inform program decisions and support a positive learner experience.

Strategic Education Initiatives

• Help implement recommendations from education research, learner needs assessments, consultant engagements, and strategic planning.
• Lead or support new education initiatives.

Staff Leadership

• Supervise, coach, and develop assigned staff; establish priorities, expectations, and accountability.
• May travel domestically and internationally to support educational programs and organizational initiatives.

REQUIREMENTS

• Strong knowledge of adult learning, instructional design, learning assessment, and learner engagement.
• Experience developing educational content across online, virtual, audio, and blended formats.
• Ability to translate organizational priorities and learner needs into practical learning solutions.
• Strong project, budget, vendor, committee, and stakeholder management skills.
• Excellent written and oral communication, facilitation, collaboration, and problem-solving skills.
• Ability to manage multiple complex priorities in a fast-paced, deadline-driven environment.
• Working knowledge of learning management systems and learning technologies.
• Occasionally works early mornings, evenings, or weekends based on program and committee needs..

EDUCATION AND EXPERIENCE

• Bachelor's degree in education, instructional design, learning and development, adult education, organizational development, or a related field, or equivalent relevant experience.
• Minimum five years of related experience in education, instructional design, learning and development, professional development, or a related field.
• Experience developing and managing learning programs, working with subject matter experts, and leading multi-stakeholder projects.
• Experience supervising staff preferred. Association, volunteer committee, LMS, credentialing, or global audience experience preferred.