Education Manager

Location: Dublin (Hybrid)

Position Type: Full-Time

Reports To: Director of Education & Development

Overview

We are seeking an experienced and motivated Education Manager to lead the development, delivery and continuous improvement of professional education programmes. This role will be responsible for implementing education strategy, managing programme delivery, enhancing the learner experience and leading a high-performing team.

The successful candidate will work closely with internal stakeholders, educational partners, subject matter experts and external providers to ensure programmes remain relevant, engaging and aligned with industry requirements.

Key Responsibilities

Education Strategy & Programme Delivery

• Lead the end-to-end delivery of educational programmes and learner support services.
• Develop and enhance education programmes, qualifications and learning materials.
• Drive innovation in learning methodologies, digital education and learner engagement.
• Monitor learner feedback and implement continuous improvements.
• Ensure programmes remain aligned with industry, regulatory and educational developments.
• Build and maintain relationships with educational institutions, professional bodies and external partners.
• Implement and oversee quality assurance processes and compliance requirements.
• Manage education projects, programme launches and development initiatives.

Planning, Analytics & Reporting

• Monitor programme performance against KPIs and operational targets.
• Prepare reports on learner engagement, programme effectiveness and satisfaction levels.
• Manage departmental budgets and resources effectively.
• Analyse education data to support strategic planning and decision-making.
• Develop dashboards and reporting tools to provide meaningful performance insights.
• Provide regular updates to senior leadership on team activities and project progress.

Learner Experience

• Champion a learner-centric approach across all education activities.
• Review and improve the learner journey to enhance engagement and outcomes.
• Act as an escalation point for learner queries and support issues.
• Gather stakeholder and learner feedback to inform future programme enhancements.
• Support the development of customer-focused initiatives and educational services. [Job Specif...ember 2026 | PDF]

Leadership & Team Management

• Lead, coach and develop a small education team.
• Foster a collaborative, inclusive and high-performance culture.
• Set objectives and support employee development and performance management.
• Conduct regular reviews and provide coaching and feedback.
• Support recruitment, onboarding and staff capability development.
• Promote knowledge sharing and continuous improvement across the team.

Continuous Improvement

• Review and update procedures, templates and operational documentation.
• Identify opportunities to improve processes and service delivery.
• Monitor and address complaints, issues and quality concerns.
• Implement corrective actions and improvements to enhance overall performance and customer experience.

Requirements

Experience

• 3-5 years' experience managing people and teams.
• 3-5 years' project management experience.
• Experience within education, training, learning and development or professional learning environments.
• Experience developing educational content and programmes.
• Knowledge of quality assurance standards and learner support frameworks.
• Experience managing budgets and resources.
• Familiarity with Learning Management Systems (LMS) and educational technology platforms.
• Master's degree in Education, Learning & Development, Training or a related discipline preferred.

Skills & Competencies

• Strong understanding of adult learning principles.
• Excellent leadership, coaching and people management skills.
• Strong organisational and project management abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Excellent stakeholder management and relationship-building skills.
• Strong written and verbal communication skills.
• Data analysis and reporting capabilities.
• Advanced Microsoft Office skills and proficiency with digital tools and platforms.
• Strong presentation and facilitation skills.
• High attention to detail and commitment to quality.

What's on Offer

• Competitive salary package.
• Hybrid working model.
• Pension and health-related benefits.
• Professional development and education support.
• Performance-related bonus opportunities.
• Flexible working arrangements.
• Inclusive and collaborative working environment with strong opportunities for career growth.

This is an excellent opportunity for an experienced education professional to play a key role in shaping educational strategy, driving programme excellence and leading impactful learning initiatives within a progressive and professional organisation.