Education Operations Staff (Admin)

About the role

This is a front office and administrative support role at an educational studio. You will be the first point of contact for prospective students, current students, families, and visitors, managing daily reception activities, scheduling, student registration, and payment processing while supporting the broader operational and marketing activities of the studio.

Key responsibilities

• Welcome and assist prospective students, students, families, and visitors to the studio
• Answer inquiries directly, by phone, and through various digital channels, and handle daily reception activities
• Manage daily operational activities, including scheduling and confirming meeting and class schedules
• Monitor class schedules and teacher availability, and coordinate to resolve class conflicts, teacher absences, and scheduling issues
• Maintain accurate administrative records and data, and assist with various administrative and general tasks
• Ensure accurate attendance records for students and teachers
• Handle student registration processes and payments
• Record cash and non-cash transactions, including bank transfers and daily petty cash, based on payment receipts received
• Coordinate with the teaching team and manage messages and correspondence
• Ensure the front area and common areas of the studio are always neat, comfortable, and create a positive impression
• Support studio activities such as open house, Cultural Lab, Holiday Club, and other events
• Assist with marketing activities such as social media, promotions, and outreach

About you

• Honest, trustworthy, and responsible, especially when handling data and payments
• Minimum education: SMA/SMK or D3/S1 from any field
• Strong customer service and communication skills
• Understanding or experience in front office operations, including reception duties and telephone communication etiquette
• Basic English language ability
• Basic computer skills, including Google Workspace, Gmail, Google Docs, Spreadsheet, Slides, Canva, and similar applications; proficiency with Spreadsheet for administrative record-keeping is required
• Detail-oriented, reliable, and able to handle multiple tasks simultaneously in a dynamic work environment
• Comfortable interacting with students and families from various ages and backgrounds