Education Program Specialist - iCELS

Under the direction of the Administrator/Director, or designee, the Educational Program Specialist is responsible for coordinating curriculum scheduling, collaborating with instructors to design, implement, and assess multi-modal medical education. The Education Program Specialist serves as a front-line customer service interface to UMMS faculty, learners and external clients/collaborators. They are responsible for producing technical and teaching/training documentation, administering teaching/training environments and providing multimedia support and production in designated learning facilities.

Responsibilities

• Build and sustain strong relationships between internal/external educational collaborators.
• Serve as liaison between course directors, other education-related departments/groups and learners.
• Demonstrate optimized bi-directional communication with UMMS collaborative departments and/or external customers to produce desired session and data outcomes.
• Triage complex requests and inquiries from faculty, learners, staff and clients to ensure that operations are optimized. Resolve minor issues with constituents as needed.
• Manage details of educational programming, including staff assignments, faculty facilitator assignments, space, and equipment reservations to meet educational requirements and learning objectives of multifaceted, multimodal events.
• Work with faculty/educational collaborators in producing detailed course schedules and coordinating multiple daily course events.
• Assist faculty in the design and development of technology-enhanced educational sessions /materials.
• Translate, convert and disseminate learning materials into requirements for varied educational resources, equipment needs and material setup for onsite/offsite session to meet educational objectives.
• Manage real-time education program delivery to meet all scheduled and expected objectives.
• Participate in discussion and development of quality improvement initiatives to optimize workflows.
• Interact with educational team to support all required academic/administrative needs.
• Maintain confidentiality of oral communication and written records.
• Coordinate curriculum scheduling.
• Collaborate with instructors to design, implement, and assess multi-modal medical education.
• Collaborate to create program schedules and assign appropriate SPs and resources.
• Create and disseminate session materials to support learners and the iCELS team.
• Compile metrics on learning event impact.
• Update required resource tools to support scheduling tasks.
• Manage customer relationships with clients.
• Work with staff accountant on construction of estimates and invoices for events.
• Collaborate to schedule standardized patients to participate in scheduled cases by analyzing phenotype and learning requirements and program objectives.
• Update CAAP database and WIW scheduling software.
• Perform other duties as required.

Required

• Bachelors degree in a related field or equivalent experience
• 1 year experience
• Demonstrated ability to make independent and autonomous decisions
• Attention to detail
• Effective oral and written communication skills
• Proficiency in Microsoft Office Products
• Ability to prioritize and problem solve
• Ability to travel to offsite locations
• Ability to meet deadlines

Preferred

• Previous experience in an academic healthcare setting
• Preferred experience in medical education

The University of Massachusetts Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.