Education Recruiter/Advisor

About Fresh Start

Fresh Start is dedicated to empowering women by providing education, resources, and support to foster personal transformation and financial self-sufficiency. Our comprehensive services, offered at the Fresh Start Women’s Resource Center in downtown Phoenix, include career readiness, family law support, social work services, domestic violence support, mentoring programs, computer training, scholarship funding, health & wellness classes, and job placement support.

Job Summary:

As an Education Recruiter/Advisor, you will play a crucial role in identifying and recruiting qualified candidates for our academic programs, while providing exceptional customer service and support to guide our women throughout their educational journey. This position is goal-driven and requires a proactive, flexible, and creative approach to meet enrollment targets.

Responsibilities

Identification and Recruitment:

• Utilize various recruitment channels to identify potential students.
• Engage in outreach efforts via phone, email, ZOOM and other communication platforms to attract qualified individuals.
• Provide comprehensive information about academic programs and Fresh Start to interested students.

Student Enrollment Support:

• Act as the primary point of contact for prospective students, offering personalized support and guidance throughout the enrollment process.
• Address inquiries, concerns, and challenges faced by prospective students promptly and professionally.
• Collaborate with the Education Team to ensure a smooth transition from the recruitment phase to the academic program.

Goal Achievement:

• Set enrollment targets and work diligently to achieve or exceed them.
• Develop and implement creative strategies to boost recruitment and meet enrollment goals.
• Analyze recruitment data and performance metrics to identify areas for improvement.

Customer Service Excellence:

• Demonstrate a strong customer service background, delivering exceptional service to all prospective students.
• Build and maintain positive relationships with students to foster a sense of trust and support.

Flexibility and Adaptability:

• Embrace a dynamic and fast-paced environment, adapting strategies as needed to respond to changing circumstances.
• Think outside the box to develop innovative approaches to attract and enroll students.

Requirements:

1. Proven Experience:

• Minimum of 1-2 years of experience in a phone-intensive customer service position.
• Demonstrated track record of achieving or surpassing set goals.

2. Strong Communication Skills:

• Excellent verbal and written communication skills.
• Ability to articulate information about academic programs and institutional offerings clearly and persuasively.

3. Higher Education Experience (Preferred):

• Familiarity with the higher education industry and enrollment processes is a plus.

4. Customer-Centric Mindset:

• Genuine passion for providing outstanding customer service and supporting students on their educational journey.

5. Goal-Oriented and Results-Driven:

• A self-motivated individual who thrives in a target-driven environment.
• Proven ability to devise and execute effective recruitment strategies.

6. Adaptability and Creativity:

• Flexible and resourceful, capable of adapting to evolving recruitment challenges.
• Ability to think outside the box to attract diverse and qualified candidates.

Join our team and make a meaningful impact on the lives of students pursuing their educational dreams. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment that encourages growth and professional development.

Notice: This job description in no way states or implies that these are the only tasks to be performed by the team member occupying this position. The team member will be required to follow any other instructions and to perform any other job-related duties requested by their manager. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. If other duties become long term, significantly increase the workload of the team member, or require skills that supersede those listed above, the team member should discuss with their manager. The job description may need to be modified. Fresh Start reserves the right to change this job description at any time. Employment with Fresh Start is at-will. This job description supersedes prior job descriptions.